Divulging bank account details over the phone
I was intending to leave Virgin Media, mostly because of their poor customer service. However, as I approached the end of my contract they offered me an acceptable deal so I decided to stay. Unfortun...
Forum Discussion
Hi najdorfcymraeg,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
We're sorry to hear you were unhappy with how a recent conversation with our team went.
In certain circumstances there will be times where we would need to confirm partial information relating to the account you pay with although this is usually a sort code if we're asking to clear security.
If we're setting up a Direct Debit then we would ask for the full sort code and account number.
We're happy that you've decided to stick with us for now and hopefully throughout your new contract, your faith in us will be restored.
Many thanks,