Forum Discussion

forret86's avatar
forret86
On our wavelength
2 years ago
Solved

Child safe not working

Child safe is switched on but has stopped blocking adult sites (it used to). I’ve seen previous posts suggesting going to the 1.1.1.1 site and checking AS Name value says Virgin Media and it does. Pl...
David_Bn's avatar
David_Bn
Forum Team
11 months ago

Thanks for reaching out to us Skywriter1980, and welcome to our Community Forums!

Sorry to hear of the issues experienced with the Child Safe.

Can you please confirm if you've been able to perform a reset on the hub and then attempted to set this up again?

Thanks,

David_Bn

Skywriter1980's avatar
Skywriter1980
Joining in
11 months ago

Hi David,

I have done the reset but still not working

  • Beth_G's avatar
    Beth_G
    Forum Team
    11 months ago

    Hi Skywriter1980,

    Thanks for letting us know. We'll need to raise an IT ticket for you so we can investigate further.

    I've dropped you a PM so I can take the details 😊