Forum Discussion

ESTEVA50's avatar
ESTEVA50
Joining in
23 days ago

I cannot get any live channels getting error code CS2400 instead, but streaming services are working.

My box is connected via Wifi but I cannot get any live channels, only the error code CS2400, but I can watch via iplayer or other streaming services. How can I just watch live TV channels?

  • newapollo's avatar
    newapollo
    Very Insightful Person

    Hi ESTEVA50 

    Error code CS2400 is only applicable to the 360 and Stream boxes and usually associated with app issues.

    See https://www.virginmedia.com/help/check/tv-error-codes/cs2400/start 

     

    With the lack of live TV channels it sounds like you have the TV360 box which needs connecting to a VM coaxial cable for live TV content.  Make sure that the white coxial cable is connected to the 360 box and also the splitter/wall socket.  If you've moved the 360 box to another location then it needs connecting to a VM wall socket with the coaxial cable in that room.

  • Adduxi's avatar
    Adduxi
    Very Insightful Person

    Which VM TV box do you have?  Once known we can move this thread to the correct Forum.