Blog Post
Hi mbozaritchie
You have a hub 4 and Gig1 broadband according to your post from 13th November 2021 <here>
"Just took delivery today of the Hub4 on the deal to upgrade to Gig service" although at the time of posting your 1Gig hadn't been applied.
According to my reckoning if you had signed up to a new 18 month contract you would have been out of contract since the middle of May this year. So unless you have recontracted since then you will be paying full price.
If you are out of contract then give VM a call and negotiate a new deal and ask them to include a switch to a hub 5 as part of the new deal. (VM don't generally upgrade from a hub 4 to hub5, even if your hubs faulty it's usually replaced like for like)