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Hub 5: Our first ever WiFi 6 broadband router

Kei_M's avatar
Kei_M
Community Manager
4 years ago
Back in October we announced the launch of the new Hub 5 and we’ll be offering this to customers at no extra cost as part of a phased rollout. Our next-generation Hub works alongside Virgin ...
Updated 2 years ago
Version 23.0
Gigabit
Hub5
slow speed hub4
Superhub 5
trial
Virgin Media
Lucy_B's avatar
Lucy_B
Moderator
2 years ago

Hi All, 

I'm sorry to hear that you've been having some issues with the upload speeds on your connections. I've looked into this and the upload speed on our 1Gb package is up to 100Mb; the tests showing that this is only 50Mb is due to a reporting error which we are in the process of resolving. 

Please note that these speeds are based on the Hub5 being in router mode, not modem mode. If you are having issues whilst the hub is in router mode with the speeds, we ask that you make a post on our main forum boards, so that we can assist further. 

Lucy_B