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How to report damage to street equipment

Kev_B's avatar
Kev_B
Community Manager (Retired)
6 years ago

Spotted some of our street equipment that's in need of some TLC? We know things can happen, and we're here to help put things right.

If you've noticed a problem with one of our street cabinets, cables or pits recently, we'd like the opportunity to put it right as quickly as possible. Just fill in the template below and post it as a comment, we'll let our team of engineers know so they can get things back to normal.

Please use the comments section to let us know the following information:

Location:

(We need to know where the cabinet is; providing a street name and post code is great, pointing out any landmarks or junctions nearby will help us ensure we're reporting the correct cabinet)

Feel free to share coordinates or references from popular map websites/apps.

Description of damage:

(Pictures if available)

Cabinet Number:

(If available)

 

How it all works

We'll use the information you provide to report the issue to the necessary maintenance team in your area. We'll kudo your comment to let you know we're acting on it. To keep things tidy we'll remove older comments from time-to-time.

Updated 4 years ago
Version 5.0

54 Comments

  • Smashed cover after a truck mounted the curb and ran over the cover. Hole in ground. 

    what three words: ///firewall.plantings.guidebook

  • Yellow boarding covering this telecoms manhole cover for the last 9-12 months. It frequently comes off and is very difficult to push a pram over it due to the exposed metal work. 

    I let BT know and they came to look at it and they said it was Virgin Media cover. 

    What three words: pops.months.improve

    Coordinates: 51.069422, 1.318434

    Road: Andover road, Winchester. 

     

  • Yellow boarding covering this telecoms manhole cover for the last 9-12 months. It frequently comes off and is very difficult to push a pram over it due to the exposed metal work. 

    I let BT know and they came to look at it and they said it was Virgin Media cover. 

    What three words: pops.months.improve

    Coordinates: 51.069422, 1.318434

    Road: Andover road, Winchester. 

     

  • Location:

    Outside H L Browns, 2 Barker's Pool, Sheffield S1 1LZ

    W3W - ///reason.rope.split

    Description of damage:

    Complaint from H L Browns, regarding the unsafe CATV cover.

     

  • Location:

    Near 58/60 Elm drive, Cheshunt EN8 0RZ

    https://maps.app.goo.gl/MavGixn8r6Pz74Vo9

    W3W: ///joined.kite.maple

    Description of damage:
    The cabinet was hit by a car. The door is slightly open and the cabinet is leaning.

     

  • Just posted a comment but cant see it listed