Blog Post

Digital life
1 MIN READ

How to report damage to street equipment

Kev_B's avatar
Kev_B
Community Manager (Retired)
6 years ago

Spotted some of our street equipment that's in need of some TLC? We know things can happen, and we're here to help put things right.

If you've noticed a problem with one of our street cabinets, cables or pits recently, we'd like the opportunity to put it right as quickly as possible. Just fill in the template below and post it as a comment, we'll let our team of engineers know so they can get things back to normal.

Please use the comments section to let us know the following information:

Location:

(We need to know where the cabinet is; providing a street name and post code is great, pointing out any landmarks or junctions nearby will help us ensure we're reporting the correct cabinet)

Feel free to share coordinates or references from popular map websites/apps.

Description of damage:

(Pictures if available)

Cabinet Number:

(If available)

 

How it all works

We'll use the information you provide to report the issue to the necessary maintenance team in your area. We'll kudo your comment to let you know we're acting on it. To keep things tidy we'll remove older comments from time-to-time.

Updated 4 years ago
Version 5.0

35 Comments

  • robbowman's avatar
    robbowman
    On our wavelength

    I have reported an insecure/loose inspection cover to my local council and the response was that this was Virgin infrastructure and that it would be flagged. But I'm also doing this independently as nothing has been done. It has been causing disturbance and noise continuously for a long time and this is affecting my mental health (and I cannot be the only one), so please can it be addressed and secured as soon as possible. This is a busy road and the cars passing over it are near continuous through the day and late into the evening. The location is A370 South bound outside The George at Backwell, what3words: ///nuns.copy.fame, map location: https://map.n-somerset.gov.uk/map/Aurora.svc/run?script=%5CAurora%5CAgilisysDigital%5CAD.AuroraScript%24&margin_bottom=10&resize=always&x=349696.70933333336&y=169171.7536&scale=10000&show_viewfinder=true

    • Michael_JK's avatar
      Michael_JK
      Moderator

      Hi robbowman​, apologies for any disruption this issue may be causing and thank you for getting in touch to let us know. I just want to make sure I'm reporting the right cover. Please can you confirm it's the one marked in the image? Thanks.

       

      • robbowman's avatar
        robbowman
        On our wavelength

        Hi @Michael_JK, thanks for responding. Yes, this is the correct inspection cover.

  • DevB's avatar
    DevB
    Joining in

    I would like to report graffiti on Virgin Media Cabinets on Bentcliffe Gardens, Moortown, Leeds, LS17 6QS both at junction with Lidgett Lane and at junction with Bentcliffe Avenue. Please investigate and remove urgently, many thanks 

     

  • q129's avatar
    q129
    Settling in

    Location: 

    I’m sharing a what3words address to help you find this specific location. Tap to see exactly where it is:

    ///noting.hidden.trendy

    https://w3w.co/noting.hidden.trendy

    Description of damage:

    There is horrible graffiti that has been put on this box. It glows in the dark as well and could be seen as a prejudiced/racist piece of vandalism. Please can it be removed ASAP.

  • jsween's avatar
    jsween
    Just joined

    Location Old Castle Gardens, Glasgow G44 4SS

    doors off box and all wires exposed.

    • Melissa_F's avatar
      Melissa_F
      Moderator

      Hi, can you let us know the nearest house number so we can locate it? Thanks

  • jsween's avatar
    jsween
    Just joined

    Location 

    0ld Castle Gardens, Glasgow G44 4SS

    Doors off box

  • MHPb's avatar
    MHPb
    Just joined

    Location: Dunbar Avenue, Beckenham
    https://what3words.com/donor.scout.camp

    Description of damage: Cabinet door is damaged and unable to be fitted. This has now been placed behind the cabinet.

    Cabinet Number: Has been painted over.

     

  • Location: Caesars Way, Broadstone, BH189DP.

    Description: Cabinet damaged

     

  • Tremayne Walk, Camberley GU151AH
    Green Street cabinet damaged/partially open

    The cabinet number is hard to read clearly but looks like SCE5661 or SCE5061

     

  • 49-59 Arundel Road, Croydon. CR0 2ER.

    To the right of the bungalows at the above address.

    W3W bottle.sorry.palms

    Doors of the cabinet have been knocked off after a vehicle hit it. Wiring is exposed.

    Cabinet No. C5CC006