Blog Post

Digital life
1 MIN READ

How to let us know if the account holder has died

VirginMedia's avatar
VirginMedia
Virgin Media Staff
6 years ago

We know that this will be a difficult time, so we want to make the process of making any account changes as simple and efficient as possible. You can either transfer the service into another person’s name, keeping the service active, or disconnect if the service is no longer required. The below information is for Virgin Fibre, TV, Phone and Mobile accounts.

Transfer service

If you want to transfer the service to another person’s name without any other changes, simply download and complete a Bereavement Transfer form from the link below, and email it back to us. The return email address is included on the form.

Once you have sent the form back, we will update the accounts within 7 days.

If you want to make changes to the services at the same time as transferring it into another person’s name, then please give us a call on the number below.

Disconnect service

If you want to disconnect the service, the simplest way is to provide us with the details by visiting bereavement | Virgin Media

Getting in touch

By Email:

By Phone:

  • Get in touch on 0800 952 2302.

You can call us Monday to Friday between 8am to 7:45pm. Saturdays and Sundays between 9am to 5:45pm.

Updated 6 months ago
Version 6.0
  • Two months after my mum's death, still no refund of subs that are owed.

    Multiple contacts with representatives, each less helpful than the last.

    Complain today via online portal and now told to write a letter to receive refund within 30 days. 

    2 months...no further forward and nothing but barriers to simple requests.

    Disgusting company