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The Community is an active and collaborative place to learn more about events and ask questions to fellow fans! Check out our most popular conversations happening right now!
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After 25+ years I've submitted my cancellation
by CraigT1976 -
RENEWAL is impossible
by VROODER -
Virgin Media defrauding customers
by paulcookson2 -
Repost - how to contact Ofcom
by marynewc -
If I have jump through hoops every 18 months to renew contracts I’ll be leaving Virgin after 20 years
by Michael99 -
Telegram being blocked
by MrJG08 -
Telegram being blocked?
by kregbru4 -
Some sites not accessible since 16/04
by georgeS79
Community Activity
Relocation of Virgin Media Hub to another room
Hi,I'm struggling to get through via telephone. Can you please arrange for a technician visit to relocate my virgin media modem to a different room please? I aware of a £25 cost to do this.ThanksMichael
Hub 5 constantly drops out in modem mode
We had a hub 5 installed a few months gonas the old hub 4 constantly kept failing. However just lately we are having excessive dropouts all day and night. we have it in modem mode as have some devices that won't work as they need 2.4.ghz we have a n...
Hub 5x Questions - 2024
Hello,Just signed up for 2Gb and have some questions regarding the router, most answers are from last year so keen to verify current position.1. Where is modem only mode? Is that available yet as alluded to? If not, any ETA? 2. Is the WAN port on 5x ...
Virgin Media Alert: Your device may have a malware infection
I've just had a generic email with the title "[Important] Virgin Media Alert: Your device may have a malware infection"."We’ve been notified by a third party that malicious traffic has been detected coming from a device using your internet connection...
No netflix activation, support not able to help
HiStarted a new contract about 4 weeks ago and have never received a netflix activation email. There is no netflix section in my member area on the virgin media portal. I contacted support via WhatsApp and they raised a ticket and told me to wait 3 d...
Cannot make a complaint for broadband
After having problems with websafe for over year with no resolve I yet again rang customer service again today asking to make a complaint. They talked me through the problem and yet again had no idea how to fix it.Anyway turns out all my previous cal...
Trying to change contract
Hi allSo after getting a notification that my package is going up by £20 from May the 3rd I decided that I wanted to start a new contract on the 3rd of May (when my contract expires) which is just broadband only for £29.Online chat was no help, just ...
Unstable broadband connection
I have had years of totally reliable connection with Virgin Media until about 3-4 weeks ago. Since then I have been experiencing 'reliably unreliable' connection, with reduced bandwidth and dropouts tending to occur morning and evening. A VM engineer...
Moved house, kept package, lost TNT
Hi,I was moving house, had a chat with VM and agreed to keep the same package (Maxit TV) at my new address. However, on activation at the new address I no longer have TNT sports. I can see many other threads with a similar problem. I believe that Max...
Moving Wall Socket
Hello,I was wondering if it would be possible to move the wall socket that the router/hub plugs into another room?If so, how would I go about doing this?Thanks
Latest from our Blog
Annual price change from April 2024
Each year we adjust the monthly subscription prices our customers pay for Virgin Media broadband, TV and home phone, so we can continue to invest in our network and services. What this means for you...
Accessibility and Vulnerability Policy
Together with the introduction of a framework to embed accessible and inclusive design practices, we are working hard to make our website, content, and digital experiences accessible to as many people...
Virgin Media switches on residential 2Gbps broadband service
Virgin Media O2 has become the first major UK provider to publicly launch a residential 2Gbps broadband service and introduce symmetrical download and upload speeds across all of its speed tiers as an...
Did you know you can spread the cost of your bill over the month
Staying on top of your payments is easier than ever before. We know everyone’s circumstances are different, so you’ll now be able to manage your payments in a way that suits you. If you’d prefer to s...
