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I want to delete my voicemail
I am trying to delete my voicemail. But it is a very tedious and frustrating process. I was able to login to my account and acquire a new temporary PIN by resetting. When I got to the voicemail menu I had no option to simply delete my voicemail. Only the option to record a new one. However, I do not want to do that, I want to completely remove my voicemail and leave it blank. I have scheduled a call with tech support and hopefully that will resolve my issues. But perhaps I can get some further assistance here. Thank you and have a good day.Moved house in February and VM have Opened another 18m contract is it too late ?
I moved house in February, in my previous address I had a 18 month contract which started March 18th 2024, I haven’t made any changes to the package. My bill went from £64 to £81 the first bill after I moved then to £76 for my last 2 bills, I assumed this was just a installation fee but when I checked my contract I have been enrolled in a new contract without my knowledge from Feb 2025 Now the problem is that I have promotional offers ending in September so my bill will go from £76 to £188 in September. Can anyone help me ThanksPermission to dig road
We purchased our property in October and our installation date for Virgin Fibre was originally January but has been put back constantly and it is now May. Virgin say it is because they need permission from the council to dig the road. Has anyone known it take so long to obtain this permission? At the stage now where we will have to look elsewhere if we can’t get it done asap.Sam knows real speed
Hello, I can't seem to get the sam knows real speed to work at all! My PC is connected to the modem through ethernet cable and I keep getting this. Reason I'm doing this is because I have a 1GB package and other speed test sites shows I'm only getting half... virgin won't accept other speed test websites and to use this website. Please any advice on how to fix this is appreciated!Lost access to email
The email address associated with my account is no longer active and cannot be restored. However, the VM system requires access to this old email inbox to change the account email. Currently, the only method available sends a verification link to the old address. How can I update my account email without access to the original inbox?No longer receiving verification texts from third parties
Since transferring to virgin media a week ago I am not receiving verification texts from third parties on my o2 mobile. I've reached out to both vm and o2 for assistance but vm says there are no problems with my WiFi and I have not managed to contact o2 at all as yet. I think it must be to do with vm WiFi filters (I'm not very techie) but this is a big issue for me as I cannot verify my identity with many organisations i deal with regularly.Contract length
Can anyone help me? I have recently moved house and took my virgin media with me. I was made aware that I had to pay a £20 fee which I agreed to but I was told because I was just moving address and not changing my package that it would just continue. Upon moving and being re activated via an engineer, it turns out that virgin media have ended my previous contract and started another one. The previous one was supposed to end in Feb 2026 but it has been changed to October 2026, however the discount I was receiving is ending in Feb 2026. Also have been charged £71 for 'changes' even though I didn't change anything at all. Is there anyone that can help as I can't get through to talk to anyone via the number online.Contract is different from agreed
My broadband contract was due to expire so in May so I started getting offers to renew a few months before. I was not going to renew before the obligatory April price increase so ignored the offers until I got one which said no increases until 2026. Lo and behold, I have had my first bill since renewing and they have increased the cost by £3.50. The contract they display on my account has my agreed monthly cost with a £3.50 increase in April 2025 and then again April 2026. This is different from the emailed Contract Summary Sheet which I received on renewal which had the agreed cost constant until April 2026. How do I get this corrected?
VM never place the agreed contract
since March, i have been battling with VM about renewing my contact for TV, BB and phone. On many occasions, i have agreed to everything and then the next month i get billed at the "out of contract" price. When i see a price, i get emailed a contract but when viewed on an ipad/iphone, there is nowhere to accept the contract. I tried again last month, was told everything was set up. The person in terminations agreed i was in contract and sent me the details. Today i have another bill for £36 more than i have agreed. So i have paid over £100 more than i have agreed and VM continue to say i don't have a contract How do i get this sorted ? Surely i shouldn't have to phone every single month, battle, be told I'm in contract at a reduced price and then get overcharged ? No offer of a refund.. I'm honestly appalled by the lack of service and don't know where to turn to
