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Making Waves
gilandkatie
Posts: 1
Registered: ‎27-03-2011

iPhone unable to join network

[ Edited ]

This morning my iPhone (3GS) has been unable to join my home network via wifi. Previously there hasn't been any problem with this and I had not changed any settings on either the phone or the Virgin hub.

 

Since I found I had a problem I have tried all the various usual techniques to solve it: switching everything on and off again, changing the password, SSID name and resetting the network (not all at the same time, obviously). Nothing seems to have worked. Another home laptop can connect to the wifi network so I know the wifi signal works.

 

My iPhone can see the network, but every time it tries to connect I am asked to put in the password and get the same message: "unable to join the network". Even if I put the wrong password in (as a test) I get the same message.

 

Any ideas? I am totally stuck

 

Thanks, Gil

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Freakishly Helpful
Paul_McD
Posts: 1,604
Registered: ‎18-03-2010

Re: iPhone unable to join network

Hi gilandkatie,

 

Have you tried forgetting the network completely on your iphone and then recreating it?

 

Regards,

Paul McD

Help & Support Forum Team

Cheers,

Paul McDonough
Online Technical Specialist @Virginmedia
Personal tweets @guitaraholic
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Fresh as a Daisy
RachaelPeck
Posts: 2
Registered: ‎12-09-2012

Re: iPhone unable to join network

My iPhone has the same issue and does not allow me to forget the network. I am also unable to log onto the routers IP to change settings. My wifi connection by PC is also not working.
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One to Watch
cruisetom120
Posts: 10
Registered: ‎14-09-2012

Re: iPhone unable to join network

well I'm also facing same problem with my iPhone. No soulutions.....

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Forum Team
Jen_A
Posts: 7,355
Registered: ‎23-11-2011

Re: iPhone unable to join network

Hi RachaelPeck,

 

Please see my reply on the thread you made detailing this issue here.


Jen_A
Help & Support Forum Team

Problem Solved?Fault with your service?We did warn you!
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Forum Team
Jen_A
Posts: 7,355
Registered: ‎23-11-2011

Re: iPhone unable to join network

Hi cruisetom120,

 

Could you please provide full details of the issue you have?

 

The reason I ask is because the last post on this thread was in April, and we have had a firmware update on the hub since then which may be relevant.

 

Please tell us when you first had this problem, if it only affects your IPhone or other devices too.

Also explain how you try to connect and at which point it fails.

 

Could you also take the time to take a look at a thread we have started here regarding wireless issues on the hub.

If the examples already posted relate to the issues you have currently, then please post on that thread so we can pass your information over to the firmware development team who are working on a resolution for this problem.


Jen_A
Help & Support Forum Team

Problem Solved?Fault with your service?We did warn you!
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