POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Hi all, I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out? [MOD EDIT: Please see update on post 111 here]
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
I just moved house and had a new hub 5 installed. My white wifi pods will not connect. I have tried connecting by cable and deleting / reinstalling but nothing works. Please help
Hi All, first post here, and its for syc timing errors. this issues started a few days ago , the internet was cutting out and then coming back. i have rebooted all the kit. switched it off for 10 mins and then turned it back on etc etc. still getting...
criticalSYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; warningDHCP WARNING - Non-critical field invalid in response ;CM-MAC=**:**:**:**:**:**;...
Hi my WiFi has been messing about since Thursday and online it says postcode issue will be fixed by Tuesday morning, that’s 4 days no WiFi and no Tv, when is does work it keeps loading and bugging out. This frustrating, I got a family of 6 with 4 kid...
Last couple of days my internet connection has been dropping for a couple of minutes at a time then resuming, is this a known issue on the SA3 area ?
I've run the connect app and have areas with speeds of less than 30 Mps (not to mention complete dead spots that can't be captured by the app as it just tells me I'm not at home...). I've been around in circles trying to order pods. No response to my...
After a lot of years with any problems, my connection started dropping at random times. A very helpful engineer came and checked every single thing and said was ok. After a couple of weeks, it has started again. The trouble is, often when it is being...
Went thru my issue with broadband WiFi issues with CS yesterday, clearly explained steps taken only to be asked to repeat all the steps. CS couldn't resolve so said I would get a call from second line support within 24 hrs, guess what. All supports p...
My VM Connect App (latest version updated, yes) has not been able to find my hub 4.I have tried resetting my hub bit still non-issue albeit my device and others can still connect to the router and access VM internet, it's just that the connect app ca...
Hi, I’ve just upgraded to Volt Gig1 from 500mb, I was using my SH3 in modem mode along with 3 x Deco M9 Plus as we live in a 3-storey house and the signal wouldn’t reach all over property. The Deco M9 Plus is WiFi5 and can’t deliver gigabit speeds so...
