POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Hi all, I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out? [MOD EDIT: Please see update on post 111 here]
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
My wifi has been working brilliant since I got it installed a few months ago but now it’s going white them flashing white then goes flashing red, tried unplugging everything checked all the cables and it’s still not working, has anyone else had this?...
I recently had an issue with my router and an engineer was sent to sort it out for me. When I ordered a new router I received two so the engineer organised the return. At the same time he sorted out the return of the old router. This was all done thr...
Hi all i I have tried everything to get the pod to connect; rebooting hub, deleting data and connect all, have left it on all day. However, the light never goes out and continues to pulse. it doesn’t appear within the connect app at all. i have even ...
I realised recently that the port forwarding I set up on my Hub 3 wasn't working. When logging into the admin settings of the router, things look strange - the very device I'm using to look at the admin settings is not listed in the Connected Devices...
Have just received Hub 3 and connected it as per instructions. Light is constantly orange with no WiFi. Have tried switching off and on again, as well as a reboot. Nothing. I think I need to book an engineer visit but obviously as soon as possible as...
Hey folks. I'm a brand new customer to Virgin and I just received my Home kit today. Its a Hub 3.0 and after setting it all up, the power light has been flashing green all day. I couldn't call Virgin for help due to the signal where I live being down...
After nearly 5 hours waiting on WhatsAp, phone and webchat the agents were dropping the calls as soon as they came out of the queue. No one answered at all on WhatsApp. Passed around to different agents on webchat then just left on hold. This a preve...
I tried to order a second wi-fi pod using the chat facility today, unfortunately after waiting 2 hours to get through and 1 hour of chat I was told that they could not put me through to the right department!So I’m posting in the hope this will be pic...
Got new hub 5 one week ago and now all 3 wifi pods won’t connect. I have called/whatsapped numerous times with promises of call backs but predictably nothing transpires. On hold for one hour again this morning so gave up. Is there any way this can be...
Hi,Constant and severe packet loss has been occurring at my address for many months now. I had an engineer come by a few days ago and the router/modem was replaced with a Hub 5 following an upgrade to Gig1. The engineer also diagnosed issues with the...
