POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Hi all, I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out? [MOD EDIT: Please see update on post 111 here]
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Hi, I have recently joined virgin and selected 2nd October for a delivery date for the Wi-Fi box. Nothing has arrived and I can’t get in touch through my virgin media as I haven’t been given an account number. This is pretty poor customer service - m...
So yesterday I spent from 4pm until 9pm on chat waiting for an agent for the 3rd day, 8am this morning they came back online and said an agent will be transferred to the chat…..still waiting after nearly 6 hours, virgin you are a disgrace [MOD E...
My Hub 5 has connectivity issues..I can not get any sense out of VM tech support on whatsapp despite me sending them many photos of Secure Connection Failed and cloudflare DNS issues.even this VM community site would not load. I have fing monitoring ...
I noticed today 5/10/23 that my Hub 5 has received a software update… it makes the UI faster and adds the ability to adjust the LED light.More importantly it seems to fix the DHCP problems I’ve been experiencing since having the Hub 5 and I’m now abl...
My Hub is showing a constant red light, we have tried all the necessary restarts and other bits that need doing. We have a hub3 that we have had for 7yrs. None of the things have helped.
Hi We are having constant issues with internet for months now and quite frankly the phone support are useless.Several times a day the internet will often just stop working like someone hit a "pause button".This is after a fresh reset of the Hub 4 - B...
Please can someone help me order a wifi pod? I have tried calling but the wait time is ridiculously long.
Hi, as stated on here by multiple people having issues getting these pods I have an office at the back of my house I'm getting 6-9Mbps and the app has not offered me a pop up to order these pods.when I try to contact you the phone is always busy and ...
Has anyone in area 14 had a loss of service tonight. My Broadband went off around 8pm but the service status is saying no problem.I phoned customer service to report it but have to wait for at least 24 hours.
Hi I’ve encountered internet outage for 15 days back in July , it was complete loss of internet for 15 days and I was assured that I’ll be given auto compensation when issues will be fixed. Every day I was texted the same template message that it wil...
