POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Hi all, I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out? [MOD EDIT: Please see update on post 111 here]
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Can anyone suggest how to order a new power supply for a Virgin media wifi router? Mine has been damaged and there doesn’t appear to be an online option to order a new one ta
My internet is constantly dropping out or dropping down to 1-2mbps. I have tried everything I know but nothing seems to help it.I have run a bqm for a day or so and it is showing that we are having packet loss all the time and the graph just down loo...
No internet after power cut, followed normal reset procedure and tried hard reset on hub 4, still flashing red, I work from home so rely on the internet being on however it is saying I cannot get an engineer out before tomorrow? If that is the case p...
Wifi pods sp01 and pp01 what is the difference? Done some research never any solid answers to do with VM stuff so what is the difference between them which is better and why? As VM did not like me using my own router and mesh i got told i have to use...
Hi All Slightly strange issue where my wifi seems to be cutting out every so often (atleast every hour) for a good few minutes before coming back. It’s really affecting home working and need a resolution. The VM website doesn’t indicate any area fau...
Any help gratefully received as I’m not getting anywhere with this?Volt customer: I ordered a Wi-Fi pod using the VM app and it has helped. I thought I would need at least one more as per my previous setup. The app now directs me to the chat facility...
How do I book an engineer to come and fix my virgin broadband connection because I keep calling and asking for help and I have been ignored for couple of months. Please for help because my daughter is not able to do her homework. Thank you, Max.
Have received pre contract documents via email but no account number. I wish to cancel the contract and I am within the 14 day cooling off period.however i cannot get through via phone as no account number or landline. Livechat is useless and disconn...
All adult sites are being blocked. Still unresolved after 3 weeks. Been waiting on a call from IT support. Initial contacts unable to solve problem. Child safe is turned off. Whats going on ? Is this a new virgin media policy?
Was unable to link Salus thermostat to our new hub 5x and was really dissapointed, looks like other had similar with different brands of thermostat. After many days of searching for a resolution, plugged in a TP link power line adapter and plugged t...
