POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Hi all, I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out? [MOD EDIT: Please see update on post 111 here]
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Hi all. Gonna be hard to explain, ( not that tech savvy ) but here goes...I have been having a few probs with one of my Echo Show`s losing connection, 1 of my camera`s losing connection, PC buffering playing some video`s, you tube, also,,, Smart tv...
My hub 3 has a red light and after reading multiple posts with the same issue and realising it is hot to touch, it’s telling me that my hub has overheated and needs replacing. Can someone get in touch with me to sort this please? I’ve tried turning i...
I live in a bungalow so thought I might get better WiFi putting a router in the loft connected to the VM Hub 3.0.However the VM hub is connected to the TV, AV receiver etc so I want to keep the VM LAN ports.I have a NETGEAR R8000 Nighthawk X6, but it...
We have received terrible service. We were told to upgrade to business to receive better service but since upgrading we have not had any wifi or internet connection. We have had about 7 engineer visits each of them resulting in no progress. We are...
Broadband has been poor all day with times of no access. Service status is apparently ok but it’s not. Have rebooted a number of times to no avail ….
Our daughter has broken our Hub5 WiFi router whilst she tripped up on cable. I wanted to know where I can get a replacement Hub5/4 new/old/refurbished from Virgin directly. The chat didn't want to pass me through to anyone. Happy to pay, but I cannot...
Hi folks, I’ve just been given a BT internet radio and I’ve tried to connect it to my Wi-Fi. Although the radio can see my router it just says “service not supported” Is there anything I can do about this or is the radio too old to be of any use. Tha...
How do you active Child Safe when you get the following message: "Sorry the changes you made were not saved, please try again"
I am moving into the flat below the one I am currently occupying and I want to take my broadbands with me as i am still in contract I have looked at the postcode checker and have spoken to a real life person and have been informed you do not currentl...
Hello,I've recently had XGS-PON installed and the Engineer told me the Hub 5x has a "working modem mode."It does not.You can access the 'hidden' (and seemingly non-functional) modem mode option via a secret URL, but enabling it does nothing, because ...
