POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Hi all, I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out? [MOD EDIT: Please see update on post 111 here]
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
We have a WiFi booster that has stopped working have tried to pair and reset but not working. Considering I pay for this monthly not very good service
I have the Gig1 package through Virgin Media, with the hub located in my office on the top floor. I seem to get pretty good wifi coverage everywhere, apart from near the kitchen and garden. I'm wondering what's the best setup I can go with so I can s...
Hi there I need to order wifi pods too our wifi is really bad 1mps 4mbps etc help me please
After 17 wasted days of back and forth on the VM WhatsApp, and WiFi pods ordered and then cancelled without notification, we are quite frustrated. I tried to add this to a 5X thread earlier but it appears to have not saved.My sister moved from BT and...
I have notice for the past 6 months my router has been showing a constant red light, and my internet connection has been suffering high latency. I Contacted Customer Services and got through to someone offshore, who ran diagnostics from their end an...
Just now, my internet started “buffering” on Netflix which it never does (I’m on the 1GB service, using a Hub 5) so thought I would check my logs and noticed lots of T3 errors and critical messages. Can someone pls explain what I need to do as I don’...
Since now having installed Virgin media with 5g hub i now find that my smart equipment does not recognize or can not connect via 2.4ghz. i know that the Hub has this facility but as i think the equipment so loaned by Virgin and to me the complexity o...
I received a hub 5 a couple of months ago. I set the SSID and passwords on 2.4ghz and 5ghz to the same as my old Hub 3. I expected everything to connect straight away. NOTHING would connect. Reset the Hub5 and tried again. Nothing. So I changed the ...
Just told support via live chat that my Router is not connecting to devices unless I'm in the same room (literally 0 internet speed over multiple devices on 2.4ghz and 5ghz connections), and after a bit of trouble shooting, they ended the chat saying...
I have a red light on my hub 3, customer services advised it is normal, diagnostics show no issues, however I want to resolve as wifi strength is frustratingly inconsistent and getting worse. I am looking to invest in a proper router like tp link a...
