POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Hi all, I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out? [MOD EDIT: Please see update on post 111 here]
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
On Saturday our internet stopped working in Lewisham ( London). Since then we’ve had a technician come on Tuesday. They said it was something wrong with wires outside and that it would be sorted out externally by Thursday ‘and to call virgin media on...
I am now on my 3rd re-book for an install of broadband. A process that has taken 6 weeks so far to get resolved. I live on the second floor of a block and have had constant issues trying to get this installed. Whoever is being contracted to do exteri...
Hi, my Hub 4 is making a constant whirring noise which sounds like a fan. I've followed some of the other advice and reset it, hoovered any dust (there wasn't any I could see) but as soon as I turn it on it starts. It feels warm to touch too and ther...
Hi Kain, I’m having the exact same issue as Mr Strong. For the last couple of months my wifi continuously drops out on my devices even when 3 bars are displayed. I’ve just upgraded my plan to a faster speed but still experiencing the same issues. Fro...
Hi.....for the past month i have had a red light on my hub 3 router. Also the router feels warm. I have re booted a number of times but its always on. It is in a well ventilated area. At times ime sure there is a smell from it. Can anyone help please...
I realised that I've lost access to a lot of websites based in China about 20 days before. I've called the technical support and they told me they don't have this issue on their side but I guess this would be a nation wide problem rather than only to...
Hi. I’ve just switched to Virgin from a previous Virgin Business account where the router had both a 2.4 and a 5ghz network I could connect to. This new router doesn’t show that option but I’m hopeful there is something I can do so that I can connect...
Please turn this off for me as there is no option to turn this off in my account settings.Simple request, I don't want to get into the whole why do you want this turned off. thank you.
Hi. For the last 3 days the Connect App cannot find my Hub4.Initially the WiFi Pods also lost connection. After talking to customer service I was told the Pods were broken. (Both failing at the same time didn't sound correct).Anyway I reset the Hub4 ...
Has anyone else been having broadband issues in Glasgow G53 for the last 3 days?I've contacted support and they say they are aware of the issue and the that a technician is in the area and working on the problem. This has been the same message and in...
