POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Hi all, I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out? [MOD EDIT: Please see update on post 111 here]
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
11/12/2023 21:09:0Warning!RCS Partial Service;CM-MAC=nnn;CMTS-MAC=nnnn;CM-QOS=1.1;CM-VER=3.0;ChannelLocked StatusRxMER (dB)Pre RS ErrorsPost RS Errors1Locked40.3718466002Locked38.940294782893Locked37.9687221782764Locked38.2516451259475Locked40.392723...
I received my new hub on the 8th November and I’m still not set up properly. First WiFi Pod didn’t work, second WiFi Pod worked for a couple of days and then failed, third WiFi Pod doesn’t work. Is the equipment just rubbish, can’t seem to get t...
Cannot get the pod I've been sent to show up on connect. And it's still blinking white after speaking to tech support in WhatsApp earlier to get it sorted.
Hi all, Firstly thanks in advance for any help. Basically, when I try and connect my work pc, it won’t allow my to log on using works VPN as apparently I’m connected to an unsecure network. I have spoke with IT department at work and they say it’s an...
Hi,I have spent over 2.5 hours on the phone to virgin and ever more on chat trying to get my broadband sorted since moving home.Firstly, I got it confirmed on chat (after several hours of going back and forth) that because my new area I was moving to...
DAMAGED CABLE ON VICARAGE ROAD WOLVERHAMPTON WV2 1DTCANT LOCATE AN EMERGANCY CONTACT NUMBER TO INFORM
Hi I have most days internet disconnecting for long time 10 months!,sometimes it's for 30secs or minutes.I've reset router turned off mains pull out mains plugs 5 times,I've used pin hole reset router 3 times,still problem persists.I phone VM yesterd...
Hi, We've upgraded from a hub 3 to 5.The 3 wifi pods don't seem to be connecting. 2 are flashing white, one blue and sometimes green.Have power cycled them several times and left them for 1 hour+ doing this. The virgin connect app doesn't recognise t...
Hi, my Connect app can’t find my hub. Everything else is connected and working. I’ve turned mobile data off. Can anyone help? I’ve already deleted and reinstalled the app. It was worked ok until we had an outage a couple of weeks ago
hii am on a Volt Package and am trying to order a WIFI Pod to boost a dead spot but cannot get any joy either through CS or the APP or my Media site.PLEASE CAN SOMEONE HELP ME!!thank you
