POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Hi all, I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out? [MOD EDIT: Please see update on post 111 here]
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Hi,Wifi pods are not connecting to WiFi. Flashing light but any device attached to the pod is not connecting. Devices connected to the hub are connecting. Please can anyone advise?
Good morning. I called in on Monday via my mobile, as I have lost all Services, tv, broadband and phone! To say the guy that took the call was a shambles is an understatement! Firstly he told me I DIDN'T have a problem, then he asked was it a mobile...
Hi all,I'd like to order a hub 5. Previously i've been able to order one via you guys on here, is this still possible please?
Hi can anyone help please my broadband keeps dropping signal and disconnecting devices I have the model 3 and a mesh pod but still intermittent drop outs
Does anyone know how I can book an engineer to move my router to another room please? TIA
Hi,We can’t download any images from social media sites (instagram, twitter, WhatsApp) when connected to wifi. We also can’t watch videos on these sites. Videos will play on YouTube but take a couple of minutes to load for each video. this is the cas...
I have had a different colour light for a while in the lounge and problems with a 2nd box dropping recordings in the back room. Today I now have a red light on the hub and Internet and recordings are dropping off. I have reset the box to no avail.Can...
I’ve woken up today to a flashing red light on my Hub 4. The router admin web page shows the error “Internet (No RF signal detected)”. Broadband and phone service are both down.I’ve followed the self-service steps (switch off/on at the wall, check ca...
Hi for the past few weeks my hub has had a constant red light. I've tried resetting it when comes back on I still have the red light I've done the pin test on it and still the same. On my mobile when I go into a different rooms the wifi stops working...
Hello all. I’ve recently invested in a TP-Link AXE5400 tri-band router to boost my WI-Fi around our 3 bed house, and in particular my gaming set up. My Virgin hub 4 is now in modem mode.Unfortunately this hasn’t worked out as I’d hoped. So I’m now lo...
