POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Hi all, I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out? [MOD EDIT: Please see update on post 111 here]
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
I have been dealing with ongoing WIFI issues for a while basically since the first lockdown. For the most part it's been just inconveniences usually related to the 5GHZ not actually working at all. I have renamed it so I know which one is which and d...
just been on the phone to VM to hopefully get help to solve my constant drop out of wifi signal in the house. What a waste of time. All they did was read from a script to tell me how to improve my signal. Despite me saying that everything was fine...
Noticed broadband and TV went down around 1pm yesterday.Checked service status, saw "There's a service outage in your area", and registered the problem.Received a text about 6pm last night saying the service outage was being fixed. Received another t...
Since around midnight last night my internet has consistently been disconnecting and reconnecting. I've done a check for known issues and apparently there are none. I've also done restarts just in case. There doesn't seem to be any consistency with t...
Hi, we moved over to virgin fibre three weeks ago and the wifi has been shockingly bad. I’ve been calling them and their customer service is awful (whole different story) but my MacBook has suddenly stopped working on the internet at all. Whether I u...
Just bought a new Hub 5 to replace a Hub 3, to help with wifi speeds.Having had a quick root around here it looks like VM removed the ability to change the IP range, which is going to cause me a problem as I VPN into work which is on 192.168.0.0/24.O...
Hi,First post and very new.We have M300 package for about a year and overall happy. This morning came home to find hub showing green flashing light, no landline, no TV and no WiFi. Rang virgin as suspect it was the installation of cable to house oppo...
For the last week or so, between 4am and 6am every morning, my broadband has been dropping and reconnecting every few seconds. Very annoying. GL51 0JW
i have the same problem. Upgraded to a hub 4 and had 2 WiFi pods and neither will connect. I have been sent a third pod which I have received and connected straight away but the other two pods still will not connect can you support with this [MO...
Hello, I have a Hub 4 and the wifi signal isn't great so I bought a TP-Link router/access point about a year ago. I put the Hub in modem mode and used the TP-Link as a router to some of those powerline ethernet adaptors (so I could hardwire my cctv b...
