POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Hi all, I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out? [MOD EDIT: Please see update on post 111 here]
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Hi,I recently moved into a new property and the green cable related to the Virgin broadband goes through the front garden and around a wooden fence. I do not think this is normal so it should be checked and sorted. Also the box that used to be attach...
Hi, I have been seeing intermittent issues with internet connectivity for the past over the past three to four weeks. I have a Hub 3 in modem mode connected to an Asus router (RT-AX88U). The Asus router looses the WAN IP but recovers when I cycle the...
Ordered a WiFi pod from virgin on the phone a couple of months ago and I have still not received it. I also messaged a member of support on the WhatsApp chat who also assured me that they would order me a WiFi pod and I am still yet to receive it. I ...
Weeks ago I called them as I could only get 10mb on wifi then I get a call from them telling me all services in our area were down but now its all ok.Dayz later I tested it to get 65mb yet I didnt need an eingineer as all was sorted.My pod wont work ...
Lost all wifi but i still have cable connection working on tv box
My speed to router is acceptable but the Wi-Fi speed on my phone when I'm standing next to the router is 17. I've had someone with more IT knowledge and a virgin user tell me that the speed I'm getting is intermittent. As I do not understand IT, I...
Pretty much as the title says. I'm looking to replace the hub 3 as I'm tired of the terrible connection. So want to put it in modem mode and get my own. I use a VPN (windscribe) on my laptop but like the idea of putting it on my router to provide umb...
I’m looking to move my router upstairs due to connectivity issues. Two people can’t play on a console at the same time without lag, so hoping that if it’s upstairs it’ll prevent that from happening.
After posting a message about my Hub5 rebooting following a software update and everything appearing to settle down my Hub5 is rebooting with some frequency. Since the 16 October my Hub5 has rebooted because - Cable Modem Reboot because of - kernel-p...
Hello,We previously had Hub 3 with no issues connecting to our Fire TV. However, due to problems with the signal dropping off, we were told we’d need a new Hub and was consequently sent Hub 4. Since receiving this we’ve had multiple issues with our c...
