POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Hi all, I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out? [MOD EDIT: Please see update on post 111 here]
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Hi, We will be moving house next week and we have let Virgin Media know well in advance about the move, problem is that the new postcode isn't showing up we've got virgin installed internally but not externally, also the advisor has sent off the ...
Hi I have same issue have 3 WiFi pods can you help resolve? Thanks. [MOD EDIT: Post split to create own thread]
I will preface with the acknowlegement that our works VPN is not supported by Virgin Media but we are desperate for some guidance as this could mean she can no longer work from home.2 weeks ago my wife's work laptop stopped connecting to her work's V...
When I realised there was suddenly no WiFi in our back bedroom, I ran a quick check and the WiFi pod was not connected to the network. No matter what I have tried over the last three days, I cannot get any further than a screen telling me ‘We can’t d...
Is there an official record for how many times you contact Virgin Media without the problem being resolved? Here is what happened to me:September 2023, changed contract with VM, they said I would need a new hub for new contract, and my existing three...
So recently I've found out that the old white WiFi pods don't offer WiFi 6 unfortunately, and I currently have 3 of them in the house. They do work fine with my new Hub 5 but of course only with WiFi 5.Hopefully these new pods will extend the range a...
Hi just in the last week the light on my hub 3 has turned red rather than the usual amber, I've reset the router, switched it off and left it for ages but it's still red, the hub hasn't been moved since it's been installed and it's in an open space s...
For the past hour and a bit router has had a flashing red light - timed perfectly for return to work (from home)Checked the status of my connection and it says router too hot, moved away from where it has been working perfectly for the last month and...
Virgin media connect app is not connecting to hub. I’ve tried resetting hub to original settings but still not connecting. It keeps saying your not home
HiAfter messaging with customer support I was told I qualified for a WiFi pod to solve a dead zone in my house and it would be delivered by Yodel.However I have heard nothing from Yodel or had any confirmation for Virgin media.How can I check if the ...
