POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Hi all, I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out? [MOD EDIT: Please see update on post 111 here]
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
HiAfter messaging with customer support I was told I qualified for a WiFi pod to solve a dead zone in my house and it would be delivered by Yodel.However I have heard nothing from Yodel or had any confirmation for Virgin media.How can I check if the ...
Hi there,Connection went off around 7pm today.Hub has been showing a constant red light ever since.I’ve done all the tests recommended in forum searches:*Unplugged Ethernet cables in all instances.*Checked and secured all cable points, including at s...
Hi I’ve got a WiFi blackspot/slow speed in the study which is not ideal - it’s the worst signal in the house. I’m achieving download speeds of 8mbps and upload of 1mbps according to the connect app. The WiFi printer often isn’t connected due to the s...
I have had a new WiFi pod delivered last week and it will not connect to my hub 3 no matter what I do. I have been on the phone and on chat to CS with no resolution at alli Have a previous hub which is connected and working fine , we had a technician...
Hi, I recently moved to a new flat where it is previously a business property that is now divided into 4 new flats. Besides of the 4 new flats, within the same building there are three more flats on the first floor which is originally there for years...
I recently moved house (and arranged to transfer my broadband services via the "moving home" service on the online portal). When the engineer installed broadband at the new property he said that we should use the VM Connect App to check wifi speeds a...
For approx 6 months my internet connection is been poor at best, I have recently contacted virgin media via phone line and they have performed a 24 hour test and determined nothing is wrong. However the light on my hub is red at all times they stated...
Good evening,we are receiving drop out on our WiFi and have noticed a solid red light on my Hub 3, I’ve disconnected the power allowed Hub to cool down and rebooted, the WiFi comes back on but will drop out again and the red light won’t go back to wh...
Hi,On all my devices my vpn stopped working today I have never had an issue before.It connects but get no internet connection error and nothing will load or play.Its not my IPVanish account as I’ve tried a friends account and does not work so I logge...
