POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Hi all, I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out? [MOD EDIT: Please see update on post 111 here]
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Hi all.... hoping I can get some help here as have tried support live chat & WhatsApp several times in the past week with long waits and no resolution.I have a Hub3 which is several years old - possibly over 5 but I can't remember exact details.At mu...
Hi For some strange reason my WiFi pods are showing connected but in the app its showing as no pod is connected. Everything was working fine a few days ago I've only just noticed it today that it's no longer connected in the app.Any ideas why this is...
I have a wi-fi black spot, so wanted to order a wi-fi pod, but it's proving very tricky. I looked at how to order a wi-fi pod and it directs me to the VM connect app. Apparently if the app detects a speed lower than your contract it directs you to or...
Managed to get connected to the app and now it's gone down again and my sons computer was paused and now can't unpause it why is this app so bad why can't virgin keep it working I'm so angry !
Sorry, long storyBeginning of December wifi dropping out upstairs. Booster pods flashing, so tried looking at setting them up again though VMConnect app, hub not found. Rang customer support, spent a couple of hours on the phone trying various reset...
I’ve had a solid red light on my Hub 3.0 since Boxing Day. Wifi is okay, but a bit flaky from time to time. I have tried resetting the hub numerous times over the last few weeks and have checked all the cables (including unplugging and plugging back ...
Hi,Our broadband went down last night and the service status checker guided us to book an appointment with an engineer, which I did, for Saturday. However, the service has since been restored so now I need to cancel this appointment, but it doesn't s...
I setup a Thinkbroadband quality monitor and I was hoping someone could tell me if they look ok?
hii I just received a WiFi pod but it doesn’t appear on the Connect app. The light goes on and off I don’t know what I am supposed to do with it.can anybody help?thanks
Hi,We've recently moved into a flat and joined VM on the M150 plan. The coverage from the router is fine for some of the rooms, but as soon as we go into the kitchen and the adjoining room we plan to use as a workspace, the signal drops significantly...
