POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Hi all, I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out? [MOD EDIT: Please see update on post 111 here]
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
For the past few days I've been suffering from Internet Connectivity dropouts. The dropouts can last anywhere between a few seconds, to tens of minutes and each one has a corresponding log entry in the SH3:Time Priority Description 18/01/2024 10:48:4...
My WiFi disconnected around 12:30 today for an unknown reason. I have three pods and they have all disconnected. They haven’t worked since then. I have turned them on and off. I work from home and need them to use the WiFi in my office. Please help A...
The broadband for my area goes down about once a week. However, I can't get anyone to fix it properly. When I go onto the status page on VM website it says everything is fine and only allows me to book an engineer visit. Given once again all the neig...
Hello,Decided to try and post here as my experience with using the phone support has been less than stellar. Since late November I've been having issues with intermittent loss of connectivity. This occus several times in a day where I completely lose...
Hi all, hoping to resolve the connection issues that I have experienced since around May/June last year. I've already had 3 technicians come out on 2 separate occasions to investigate and they recommended that I come here. They suspect I need a netwo...
Hi I spoke to vm customer service but I don't agree with the results. I have a solid red light on my hub 3.0 which is usually white, it is rather warm to touch. I have did all the usually things like a full reset, turned on and off at wall, check st...
This doesn’t feel quite the same as the other “red light” posts so I will ask.we had a power cut that lasted about a minute. Before that, everything was fine.Since the power came back, this is what happens when I turn on the hub.- solid red light for...
Hi,Internet has been slow for a couple of days, particularly adely before connecting to a site but now the ethernet has stopped completely. I use a desktop for work so this is a real problem! I'm trying to work on a tablet but it's not great. The wi...
Since I got Virgin broadband last September, I have had intermittent broadband and intermittent connectivity in areas around the house. I’ll be in the middle of the call and suddenly my computer or my phone or tablet says that I have no internet. It ...
Hi all.Elements of my point have probably been mentioned before and I have done a search but there is conflicting informationI have recently moved and my previous address had Full Fibre to the premises, I was getting 1gig up and 1 gig down. When mov...
