Wireless connection problems

[jayneypie]

I have a recently installed a dlink wireless router in my house and every other laptop can connect but mine. I have a Sony Vaio that runs on windows 7, I dont know what the problem is. My laptop is telling me I have internet connection but when I open internet explorer or firefox I get a message saying "internet explorer cannot display this webpage". Ive connected to other wireless networks that arent virgin and all is well.

Can anyone tell me what my problem is? and how i can fix it. I need wireless to work and i'm sick of being attatched by the cable to our modem.

HELP!!

[Cable_BB]

Hi jayneypie

The fact that you have stated that other laptops are working would point specifically to the laptop as the issue. Can you please confirm that you are getting an IP address in the range of 192.168.0.xx. If you are could you please run a ping test to the following IP addresses 192.168.01 and 192.168.100.1. If these are successful could you then try a ping test to a website URL and IP and post your results here.

Regards,

Chris_K

[jayneypie]

im sorry but i didnt understand a word of that. what is a ping test? and i dont know how to run one?

[paultechy]

hiya jayneypie 

hope on not treading on anybodys toes 

Firstly click the Start button (known as ‘the Orb’ in Vista and Windows 7), then click Run and type CMD (Vista and Windows 7 users type CMD in the Search field) and press Enter.  You should now see a black window on the screen, in here type ping 192.168.100.1  and press Enter. when thats complete can you also do ping www.bbc.co.uk  Once this has finished you will need to copy the information.  To do this Right Click inside the black window (which should display a small menu) and then left click on Select All.  This should turn the contents white, if it has press Enter which will copy the content.  You should now be able to paste this into your post.

[pinklady52]

hi i did all what you told another user to do and it was all going well until you said i could now pste this into your post     i am sorry but what is my post where can i find it i am not up in all the jargon soz

[paultechy]

hiya pinklady52

sorry i'm slightly confused (no change there then ) are you referring on how to copy and paste results from a ping test? or is this from another question/issue ive answered?

the post is here, eg you press reply just like with any posting on here 

[pinklady52]

hi yes sorry about the confusion please help

[pinklady52]

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Owner>ping 192.168.100.1

Pinging 192.168.100.1 with 32 bytes of data:

Reply from 192.168.100.1: bytes=32 time=2ms TTL=64
Reply from 192.168.100.1: bytes=32 time=2ms TTL=64
Reply from 192.168.100.1: bytes=32 time=2ms TTL=64
Reply from 192.168.100.1: bytes=32 time=2ms TTL=64

Ping statistics for 192.168.100.1:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 2ms, Maximum = 2ms, Average = 2ms

C:\Documents and Settings\Owner>ping www.bbc.co.uk

Pinging www.bbc.net.uk [212.58.244.67] with 32 bytes of data:

Reply from 212.58.244.67: bytes=32 time=19ms TTL=52
Reply from 212.58.244.67: bytes=32 time=29ms TTL=52
Reply from 212.58.244.67: bytes=32 time=19ms TTL=52
Reply from 212.58.244.67: bytes=32 time=30ms TTL=52

Ping statistics for 212.58.244.67:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 19ms, Maximum = 30ms, Average = 24ms

C:\Documents and Settings\Owner>

[jayneypie]

Ive managed a ping test and these are my results, following the instructions given:

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\PC WORLD>
C:\Users\PC WORLD>ping 192.168.100.1

Pinging 192.168.100.1 with 32 bytes of data:
Reply from 192.168.100.1: bytes=32 time=2ms TTL=64
Reply from 192.168.100.1: bytes=32 time=2ms TTL=64
Reply from 192.168.100.1: bytes=32 time=2ms TTL=64
Reply from 192.168.100.1: bytes=32 time=2ms TTL=64

Ping statistics for 192.168.100.1:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 2ms, Maximum = 2ms, Average = 2ms

C:\Users\PC WORLD>www.bbc.co.uk
'www.bbc.co.uk' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\PC WORLD>

[jayneypie]

apologies i forgot to put ping at the beginning of a command, here are the actual results:

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\PC WORLD>
C:\Users\PC WORLD>ping 192.168.100.1

Pinging 192.168.100.1 with 32 bytes of data:
Reply from 192.168.100.1: bytes=32 time=2ms TTL=64
Reply from 192.168.100.1: bytes=32 time=2ms TTL=64
Reply from 192.168.100.1: bytes=32 time=2ms TTL=64
Reply from 192.168.100.1: bytes=32 time=2ms TTL=64

Ping statistics for 192.168.100.1:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 2ms, Maximum = 2ms, Average = 2ms

C:\Users\PC WORLD>www.bbc.co.uk
'www.bbc.co.uk' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\PC WORLD>ping www.bbc.co.uk

Pinging www.bbc.net.uk [212.58.246.92] with 32 bytes of data:
Reply from 212.58.246.92: bytes=32 time=27ms TTL=54
Reply from 212.58.246.92: bytes=32 time=17ms TTL=54
Reply from 212.58.246.92: bytes=32 time=59ms TTL=54
Reply from 212.58.246.92: bytes=32 time=72ms TTL=54

Ping statistics for 212.58.246.92:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 17ms, Maximum = 72ms, Average = 43ms

C:\Users\PC WORLD>