Wireless connection problems

[pinklady52]

hi as you can see my test results are they good or bad or is it something else thanks for your help:

[paultechy]

hiya pinklady52 

are you having the exact same issue as jay eg you're running windows 7 with a dlink 615?

just cant get webpages, also when you ran those ping tests is that with the dlink 615 attached?

[pinklady52]

I am using windows xp I am having to repair the wireless net work every time i open my laptop.I too have a dlink   

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Owner>ping 192.168.100.1

Pinging 192.168.100.1 with 32 bytes of data:

Reply from 192.168.100.1: bytes=32 time=2ms TTL=64
Reply from 192.168.100.1: bytes=32 time=2ms TTL=64
Reply from 192.168.100.1: bytes=32 time=2ms TTL=64
Reply from 192.168.100.1: bytes=32 time=2ms TTL=64

Ping statistics for 192.168.100.1:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 2ms, Maximum = 2ms, Average = 2ms

C:\Documents and Settings\Owner>ping www.bbc.co.uk

Pinging www.bbc.net.uk [212.58.246.92] with 32 bytes of data:

Reply from 212.58.246.92: bytes=32 time=27ms TTL=54
Reply from 212.58.246.92: bytes=32 time=19ms TTL=54
Reply from 212.58.246.92: bytes=32 time=18ms TTL=54
Reply from 212.58.246.92: bytes=32 time=18ms TTL=54

Ping statistics for 212.58.246.92:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 18ms, Maximum = 27ms, Average = 20ms

C:\Documents and Settings\Owner>

[paultechy]

hmm can you run those ping tests before repairing the connection. also are you going wired or wireless?

[pinklady52]

sorry i meant my laptop is wireless

[pinklady52]

the message wont paste onto here but it says ping request could not find the host please check the name and try again and it says the same thing for bbc     i will like to add that the network has a good connection even though the internet no connection. please can you suggest anything thanks

[paultechy]

hiya pinklady52

when you ran those ping tests is this with the dlink attached? does the globe light change to orange when you lose connection?  also have you tried using the dlink with any other machine eg PC or laptop? just to rule out your laptop. 

[pinklady52]

yes it works pefect with my main computer up stairs its just the two laptops down here my husbands mac and my windows xp

[Lee_G]

Hi pinklady52

Is your main computer much closer to the router than your other two?  If so you may need to change the channel your router is broadcasting on in case someone close by is using the same channel.  To do this open your browser and type 192.168.0.1 into the address bar and press Enter.  Now enter your Router username and password (if you have not changed it the username should be admin and the password leave blank).

Once logged in click Wireless Setup followed by Manual Wireless Connection Setup, remove the tick from Enable Auto Channel Selection (if ticked) and then change the Wireless Channel to 1 6 or 11 then click Save Settings at the bottom of the page.

If this does not resolve your issue please let us know.

[GAtherton]

I am having a connection problem not dissimilar.

Using a Belkin USB woreless adapter to connect in an upstairs bedroom. Worked fine (9 months) and all other PC's work fine then last week this one stopped being able to maintain a connection to the internet. It can initially connect, acquires a valid IP but no internet, or occasionally gets internet for a few mins then fails.

Checked local wireless signals and found 6 signals with 1, 6 & 11 all in use - pretty sure there were only 2 other signals 9 months ago. Tried 8 & 13 (those with weakest 'opposition') signals. Checked connection settings to ensure not actively seeking alternate signals. Switched off encryption for a short time but nothing helped. Move the same PC downstairs and it works fine. The upstairs bedroom is 20-30 feet from the router!

I conclude that this PC is struggling to 'choose' between signals. One solution is to use an N router, replace adapters. Not practical to wire this PC to the router! I note that all new Virgin customers get the N router (something I was promised by the sales rep when I subscribed in Oct 2009 but I never had delivered) - is there any possibility I could have one??

Thanks