Over the past months we have seen an increase in people not being able to connect to the router when using Windows Vista. After some extensive troubleshooting from our support teams we found that this was caused by the Wireless driver not allowing connection to the router via WPA method of security. The problem can easily be fixed by running a windows update and installing the relevant windows update.
You will first of all need to establish a connection to the internet. Please ensure that you have either connected the modem directly to the PC, or to the Ethernet port on the router.
To access the windows update you can get to it by firstly clicking on the Orb or Start. The choose Programs. From the program list choose Windows Update.
You will be presented with the screen below:
You then need to choose the option for check for updates. There are two sections to the windows update process. They are Important Updates and Optional Updates. The updates for hardware devices in the PC will be located in Optional Updates. You will need to give that a click.
You should then see a list similar to the one below:
In any other circumstances it is best practise to install all available updates to ensure your computer is fully protected against any vulnerabilities but for the purpose of troubleshooting the Wireless connection issue we need to select only the Wireless Network Adapter update. Put a tick in the box next to the update. The name of the update may be slightly different from the picture above depending on what brand your adapter is.
Now click the OK button in the bottom right hand corner of the screen. This should take you back to the front page for the windows update.
You should then see that there is now an option for you to install updates. This will then install the update you have selected.
© 2011 Virgin Media. All rights reserved 