Check your service statusCable National
Ask a question
Reply
Fresh as a Daisy
Jonb295
Posts: 1
Registered: ‎10-11-2012

Wifi set up

I have just purchased new pc and iPad. Old pc completely dead. Can anyone help me set up either, iPad wants wifi password but virgin media won't tell me what it is (router is dlink and passwords on label don't work) Pc can't install USB dongle as no set up disc was supplied by virgin. Customer services no use. Any ideas would be much appreciated before I switch provider!
Please use plain text.
Superuser
apcyberax
Posts: 17,454
Registered: ‎03-05-2010

Re: Wifi set up

factory reset the router and set up a new one
Please use plain text.
Clever-clogs
gotativo
Posts: 117
Registered: ‎03-01-2012

Re: Wifi set up

dlink router...

 

Is that supplied by virgin or is it one of your own.

 

If its yours then VM wont help you at all, however you could as suggested reset the router to defaults, then plug the pc into the router with a cable and let it get an IP address then run a command prompt and type ipconfig, look for the default gateway address

 

type this into internet explorer and you should be able to access the router ok, you may need a username password to get into it, do a google on the model to get the details.

 

 

Please use plain text.
Forum Team
Ralph_R
Posts: 7,626
Registered: ‎23-11-2011

Re: Wifi set up

Hi jonb295,

 

Has this advice helped?

 

If you are still experiencing problems please let us know and we'll try and help further.


Ralph
Help & Support Forum Team

Problem Solved?Fault with your service?We did warn you!
Please use plain text.