on 30-09-2012 10:01
Hi. I recently got a new Virgin package (including router) and for some reason, whenever I turn on my PC it fails to connect to the router. When I "diagnose" the problem it says the PIN is incorrect. If I retype in the PIN (which I know is correct), it still says it is incorrect and can't connect.
However, if I go and turn the router off and on, my PC connects to it fine.
What settings do I need to change to stop this from happening? It's very annoying to have to go downstairs to reboot the router every time I want to use the internet in my bedroom!
on 30-09-2012 11:06
i get the same issue with my laptop, if / when i close it over and leave it for over 5 minutes..
if i decide to go back on my laptop before the 5 mins is up its fine....
when i start up the laptop it comes up with the wee orange symbol instead of the signal strength , right click open up the diagnostic.. and it goes through its wee routine of resetting modem etc and still cant connect,
I need to turn off the modem for 15 seconds and restart it every time
this and the continual wireless drop outs are really starting to get on my ******
no doubt it will be put down to a superdud issue
on 30-09-2012 13:44
Are you using a Hub, Superhub or a seperate router? If so, which router?
on 08-11-2012 15:58
I have been having this problem for a while. I had the issue at home, i decided to end my contract with virgin after 18 months service mainly due to moving back with the in-laws to save for a mortgage.
They updated to the new superhub, and guess what? Same issue as you're stating.
If this doesn't get solved, then i know i won't be a returning customer as the superhub is very unreliable. I wouldn't mind if i switched my superhub off over night and had to switch it off in the morning. But i hate it when i make my morning coffee, go to check my emails to find out i have to track to my study to restart my superhub just so i can reconnect to the internet.
on 08-11-2012 16:29
Laptops coming out of Sleep/Hibernation may find that they dont connect, and rebooting the PC, restarting the Wifi Adapter, or Restarting the Router will cause the connection to come back.
If you are cold-booting your laptop/pc (that is, not from sleep or hibernation) and this is happening then there is a problem, but if it is from one of those two things it is not that uncommon on any wifi router.