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Making Waves
rawr105
Posts: 6
Registered: ‎16-06-2011

Super hub keeps randomly disconnecting

Its becomming a common occurance that while me or my brothers or parents are on one of the computers (wireless) at some point during the day (on several occasions) the superhub will dissconnect, this could be during playing games such as starcraft 2, on skype, on facebook etc etc...

 

After the wireless has dissconneted we are unable to reconnect unless we switch it off at the plug and then back on..

 

please help :smileyhappy:

www.ElevatePT.co.uk
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Specialist
AaronMartin
Posts: 253
Registered: ‎14-05-2011

Re: Super hub keeps randomly disconnecting

Hi rawr105,

 

Could you try connecting one of your devices via ethernet and see if the same sympton occurs.

 

Regards,

Aaron


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Making Waves
rawr105
Posts: 6
Registered: ‎16-06-2011

Re: Super hub keeps randomly disconnecting

doesnt seem to happen via ethernet, this problem doesnt just occur on 1 computer though, this problem occurs on

 

all 3 laptops

2 compuers

1 ipad

1 work laptop

2 iphones

 

www.ElevatePT.co.uk
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Emerging Talent
Kevin_TSC
Posts: 12
Registered: ‎19-06-2011

Re: Super hub keeps randomly disconnecting

Changing the channel no. of the superhub will fix this:

Steps:

1.go to Internet explorer, type in the top long address bar, http://192.168.0.1

2.Username & password: admin & changeme

3. click on Advanced underneath three options,

4.Click on wireless settings underneath Basic settings,

5.select channel 9 or 11 or 13 and Apply the settings.

Observe the conenction, if problem persists,

 

change the 802.11 Band as well from Upto 300mbps to Upto 145mbps

I work for Virgin Media - but all opinions I post here are my own.
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Making Waves
rawr105
Posts: 6
Registered: ‎16-06-2011

Re: Super hub keeps randomly disconnecting

Thanks Kevin, seems to have worked! - Will post if problem continues.
www.ElevatePT.co.uk
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Making Waves
rawr105
Posts: 6
Registered: ‎16-06-2011

Re: Super hub keeps randomly disconnecting

same problem has occured, what will happen when I change it from 300 to 145? will this lower the speed I get information wirelessly?

www.ElevatePT.co.uk
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Superuser
griffin
Posts: 4,837
Registered: ‎17-10-2010

Re: Super hub keeps randomly disconnecting

Changing the speed down to 145 will take the hub out of channel bonding mode. Channel bonding mode will only improve speed if the wireless clients support it. Turning the wireless mode to 145Mbps should provide more stability and will be less suceptable to wireless interference.

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Emerging Talent
Kevin_TSC
Posts: 12
Registered: ‎19-06-2011

Re: Super hub keeps randomly disconnecting

Hi,

Griffin has answered your question.

I work for Virgin Media - but all opinions I post here are my own.
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Fresh as a Daisy
DiandDave
Posts: 1
Registered: ‎22-08-2011

Re: Super hub keeps randomly disconnecting

[ Edited ]

noticed a lot of people having problems with super hub disconnecting intermittently.

I had the same problem, called virgin, they told me how to change the frequency it was set to 1( you have to put in passwords etc so ask virgin, we changed it to 11 and it seems to be working fine now, you can also try 13 too if 11 doesn't make a difference. please see Kevins post for further details. Thought this may be useful.

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Clever-clogs
ZeroZero
Posts: 42
Registered: ‎07-03-2012

Re: Super hub keeps randomly disconnecting

 Virgin superhub is useless. Same problem here, I have spent hours trying all sorts of settnigs with tech support from Virgin - wsaste of my time. The problem is with the superhub itself.

 

I notice it is often when I change webpages, on any computer, that the superhub blips and puts me off line. It also cannot stream video for long without crashing

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