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Shamsun
Posts: 4
Registered: ‎31-05-2011

Problems with wi-fi iphone 3G and VM Super Hub 50mb

Can anyone help!!

 

Have had the super hub for a couple of months now.  It's wired to an iMac and wirelessly with a VM adapter to a second Dell PC.  However, I can't pick up the wi-fi signal on my iphone 3G. Have already contacted VM customer support who state that this isn't an issue for them as all my PCs are running fine, and they are not interested in sorting out mobile phone devices unless I am willing to pay a hefty price for technical support!

 

Anyway after a bit of messing around with the settings, I've discovered that the only way I can pick up the wi-fi signal on the iphone is if I change the super hub ghz settings from 5ghz to 2.4ghz.  On this setting my iphone picks up the wi-fi signal fine. However by doing this I lose the wireless connection to my Dell PC!!!  If I go back to the 5ghz setting, I get the connection back on my Dell but lose it on my iphone!!!!

 

Any suggestions to overcome this problem? Any advice appreciated as this problem is driving me crazy and I'm about ready to throw the super hub out of the window!!!! 

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Tech Wizard II
griffin
Posts: 2,759
Registered: ‎17-10-2010

Re: Problems with wi-fi iphone 3G and VM Super Hub 50mb

You need to look at the properties of the wireless adapter of the Dell, you might have to manually change it to use the 2.4Ghz band. BTW your iPhone will not work on the 5Ghz band.
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Shamsun
Posts: 4
Registered: ‎31-05-2011

Re: Problems with wi-fi iphone 3G and VM Super Hub 50mb

Thanks a lot... It's a Netgear WNDA3200 wireless USB adapter. Any ideas on how I can change the settings for this to 2.4ghz? Have had a look at the properties and at the manual for the adapter but can't see to find out how...

 

 

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Tech Wizard II
griffin
Posts: 2,759
Registered: ‎17-10-2010

Re: Problems with wi-fi iphone 3G and VM Super Hub 50mb

Is there a push to sync button on it?

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Shamsun
Posts: 4
Registered: ‎31-05-2011

Re: Problems with wi-fi iphone 3G and VM Super Hub 50mb

Sorry for the delayed reply...yes it does have the push to sync button. But when it's on the amber (2.4Ghz), I don't get the wireless connection on the Dell. Any suggestions on what I need to do?

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A regular I
Axeman
Posts: 125
Registered: ‎17-02-2011

Re: Problems with wi-fi iphone 3G and VM Super Hub 50mb

Try changing the channel on the Super Hub from "auto" to another channel number i.e. 13 or channel 1.

 

Auto doesnt seem to work too well and when say a neighbour turns on another wifi device it confuses it. Now the iphone can no longer connect.

 

 

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Shamsun
Posts: 4
Registered: ‎31-05-2011

Re: Problems with wi-fi iphone 3G and VM Super Hub 50mb

Well I tried changing the channels manually, connection on both iphone and PC was very intermittent on 1, and 13 was no good either. However, kept persevering, had a play on the other channels and finally found an excellent wi-fi connection on channel 6 and the PC is also working fine. So far so good.... thanks for steering me in the right direction!!

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A regular I
Axeman
Posts: 125
Registered: ‎17-02-2011

Re: Problems with wi-fi iphone 3G and VM Super Hub 50mb

No probs. Super hub really is garbage.
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Forum Team
John_O
Posts: 5,728
Registered: ‎16-06-2010

Re: Problems with wi-fi iphone 3G and VM Super Hub 50mb

Hi Shamsun,

 

Glad to see you got this sorted, thanks for letting us know.

Regards,

John O

Help & Support Forum Team


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Spittles
Posts: 1
Registered: ‎30-12-2011

Re: Problems with wi-fi iphone 3G and VM Super Hub 50mb

Hey this worked for me too just so people know, i instantly changed my Channel to 6 and it works perfectly. Im on an Iphone 3GS using Wi-Fi from a Superhub.

 

Thanks axe man!

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