27-07-2012 14:03 - edited 27-07-2012 14:05
Just wanted to add my own R36 firmware update wireless connection problems to the growing pile. You never know, something might get done about it the more people post.
Pretty much the same wireless connection issue as everyone else; never had any problems with the SuperHub until after the R36 update was foisted on me (previously running V5.5.2R30). Since the update (a few days ago?), cannot connect any wireless devices using any form of security (laptop running XP, Blackberry, 2 x Android Mobiles). Can connect fine with security disabled on the SuperHub and devices, but that's hardly a solution. Have tried most of the other suggestions posted elsewhere with no joy. All devices connect fine to other secure wireless networks (office, cafes, hotels, etc). Will be attempting a pin-hole reset of the SuperHub later today. Any advice before I do?
Answered! Go to Answer
on 27-07-2012 14:16
Have come to the same conclusions - disable security & it's fine, but with security & it drops out. reboot and its all okay for a few hours.
I've ended up running a guest SSID with no security on so the devices can get internet access - will be experimenting with some more scenarios over the weekend (eg leaving the coax disconnected over night to see if I still drop the wireless by the morning).
Since VM are pretty quiet on this board at the moment I'm left trying to figure out what should be a simple connection issue!
27-07-2012 14:49 - edited 27-07-2012 14:49
Thanks for posting your feedback.
I suspect VM aren't saying much 'cos they know there's a problem but can't admit it unless they have a solution; usual corporate gagging tactics, but I'd hope for better from them....
Is there a recommended procedure to follow for the pin-hole reset of the SuperHub? Do I need to disconnect coax before resetting for example?...
on 27-07-2012 16:05
The incorrect way for a pinhole reset for the Superhub is as follows:-
Alternatively the correct way would be to leave it all connected and switched on. Unfold a paperclip and you’ll see a small reset hole just above the power button on the left side of the superhub (front panel is the one with Virgin Media logo). Push the paperclip in there and hold for 20(ish) seconds and you should see the VM logo changing colour – release the paper clip – then time for a brew while it updates itself.
When all the lights are back on – just switch it off and wait 5 mins then back on and that’s it!
02-08-2012 06:14 - edited 02-08-2012 06:23
same problem i was happy with R30
since upgraded to R36 i have to keep restarting the superhub..
R30 was working perfect for me..but since R36 firmware having problems now.
try channing channels but don't help.
my computer can't connet unless i restart the super hub.
not happy with R36. i want R30 back.
also since i got R36 i get poor wireless range.,
or Fix R36 soon as possible..
before i was on 300Mbps on R30
after upgrade to R36 firmware 300mbps...can't reconnect to the super mega bloomer hub
300Mbps on R30 was working very good. with excellent wirelss range.
now on R36 poor wireless range, keep restarting the superhub to connect my computer.
wireless mode 300Mbps not good on R36...
i don't like the superhub since the new firmware upgarde.
can't wait for BT infinity to come out on my street...
on 02-08-2012 13:24
Kharl - I have the same problems and have posted in as many related forums as I can find. I have tried pinhole reset - has made no difference. VM even sent me a new hub - exactly same problem. After a reset all devices I have (2x Win7 laptops, Macbook Pro, Android tablet, HTC phone, Blackberry) connect fine. After a day or so, sometimes sooner, individual devices cannot connect (not necessarily all) until the hub is reset.
I have tried all the options suggested by those with the same problem with no luck.
VM have finally agreed to pass my support case to the technicial team - though I suspect there is nothing they will be able to do until the broken firmware is fixed at a higher level.
I also refuse to connect my devices without security - we should not have to do this and I haven't even tried this myself.
Hopefully VM read these forums......
on 05-08-2012 05:37
found a solution
most of the problems are when you mess about with the superhub setting..
don't mess with the firewall or other setting.
if you leave it alone it should be fine.
i did a reset on the setting or you can do a pinhole reset button for 20 seconds.
now things look normal...again. only low wireless signal now;
leave these things as seen below as default settings
IP flood dectection
IPSEC pass through
PPTP pass through
Multicast pass through
chaining superhub name to anything you want
Auto channel chaining channel to 10
wireless mode to 144Mbps
most people change the setting because of weak wireless signal...looks like they did a cheap job on the superhub.. but when you change the setting you get problems. so just ;leave it as default if you don't want problems