No Secure Wireless After R36 Auto-Update [ Edited ]

[kkarl]

Hi All

Just wanted to add my own R36 firmware update wireless connection problems to the growing pile. You never know, something might get done about it the more people post.

Pretty much the same wireless connection issue as everyone else; never had any problems with the SuperHub until after the R36 update was foisted on me (previously running V5.5.2R30). Since the update (a few days ago?), cannot connect any wireless devices using any form of security (laptop running XP, Blackberry, 2 x Android Mobiles). Can connect fine with security disabled on the SuperHub and devices, but that's hardly a solution. Have tried most of the other suggestions posted elsewhere with no joy. All devices connect fine to other secure wireless networks (office, cafes, hotels, etc). Will be attempting a pin-hole reset of the SuperHub later today. Any advice before I do?

Cheers

Kkarl

[Matthew_HD6]

Hi Kkarl

Have come to the same conclusions - disable security & it's fine,  but with security & it drops out.  reboot and its all okay for a few hours.

I've ended up running a guest SSID with no security on so the devices can get internet access - will be experimenting with some more scenarios over the weekend (eg leaving the coax disconnected over night to see if I still drop the wireless by the morning).

Since VM are pretty quiet on this board at the moment I'm left trying to figure out what should be a simple connection issue!

[kkarl]

Thanks for posting your feedback.

I suspect VM aren't saying much 'cos they know there's a problem but can't admit it unless they have a solution; usual corporate gagging tactics, but I'd hope for better from them....

Is there a recommended procedure to follow for the pin-hole reset of the SuperHub? Do I need to disconnect coax before resetting for example?...

Kkarl

[Matthew_HD6 · Accepted solution]

The incorrect way for a pinhole reset for the Superhub is as follows:-

1. Unplug the adaptor from the mains
2. Unscrew and gently remove the coax cable being careful not to bend the bare copper end - you will need this for step9.
3. Lift the superhub from it’s location
4. Carry the superhub into the bathroom and place carefully into the shower tray or bath.
5. Turn the shower onto full and hold the shower over the superhub for not less than 7mins 35 seconds (this timing is crucial as this is how long it takes for the superhub to become fully defective)
6. Remove the superhub and turn the shower off
7. Leave the superhub in a warm dry place for several hours or overnight
8. Meanwhile get hold of a morse code machine – and connect this to the bare copper wire at the end of the coax
9. Then type out ...- .. .-. --. .. -. | -- . -.. .. .- | -.-- --- ..- .-. | ... ..- .--. . .-. | .... ..- -... | .. ... | .-. . .- -.. -.-- | - --- | -... . | -.-. --- .-.. .-.. . -.-. - . -..
10. and by the time their engineer arrives to collect your super hub it will be nice and dry!!

Alternatively the correct way would be to leave it all connected and switched on. Unfold a paperclip and you’ll see a small reset hole just above the power button on the left side of the superhub (front panel is the one with Virgin Media logo).  Push the paperclip in there and hold for 20(ish) seconds and you should see the VM logo changing colour – release the paper clip – then time for a brew while it updates itself.

When all the lights are back on – just switch it off and wait 5 mins then back on and that’s it!

[kkarl]

LMAO!

[kkarl]

As per other posts here, wireless connections now OK after pin-hole reset. Will see how long it lasts...

[umbrokhan]

same problem i was happy with R30

since upgraded to R36 i have to keep restarting the superhub..

R30 was working perfect for me..but since R36 firmware having problems now.

try channing channels but don't help.

my computer can't connet unless i restart the super hub.
not happy with R36. i want R30 back.
also since i got R36 i get poor wireless range.,

or Fix R36 soon as possible..

before i was on 300Mbps on R30
after upgrade to R36 firmware 300mbps...can't reconnect to the super mega bloomer hub

300Mbps on R30 was working very good. with excellent wirelss range.

now on R36 poor wireless range, keep restarting the superhub to connect my computer.
wireless mode 300Mbps not good on R36...
i don't like the superhub since the new firmware upgarde.

can't wait for BT infinity to come out on my street...

[kkarl]

I haven't had any problems connecting securely via wireless since I did the pin-hole reset.

Have you tried this?

Kkarl

[mdhill777]

Kharl - I have the same problems and have posted in as many related forums as I can find. I have tried pinhole reset - has made no difference. VM even sent me a new hub - exactly same problem. After a reset all devices I have (2x Win7 laptops, Macbook Pro, Android tablet, HTC phone, Blackberry) connect fine. After a day or so, sometimes sooner, individual devices cannot connect (not necessarily all) until the hub is reset.

I have tried all the options suggested by those with the same problem with no luck.

VM have finally agreed to pass my support case to the technicial team - though I suspect there is nothing they will be able to do until the broken firmware is fixed at a higher level.

I also refuse to connect my devices without security - we should not have to do this and I haven't even tried this myself.

Hopefully VM read these forums......

[umbrokhan]

found a solution

most of the problems are when you mess about with the superhub setting..
don't mess with the firewall or other setting.

if you leave it alone it should be fine.

i did a reset on the setting or you can do a pinhole reset button for 20 seconds.
now things look normal...again. only low wireless signal now;

leave these things as seen below as default settings

Firewall

IP flood dectection

Pass through
IPSEC pass through
PPTP pass through
Multicast pass through

WPS settings

chaining superhub name to anything you want
Auto channel chaining channel to 10
wireless mode to 144Mbps

most people change the setting because of weak wireless signal...looks like they did a cheap job on the superhub.. but when you change the setting you get problems. so just ;leave it as default if you don't want problems