Check your service statusCable National
Ask a question
Reply
Fresh as a Daisy
danny_boy
Posts: 3
Registered: ‎01-05-2010

Laptop keeps saying limited or no connectivity

Hi, can anyone please help me?

 

I'm trying to add my new laptop to my wireless network with the virgin wireless manager from the CD.

However when I get to the stage of choosing my wireless network and entering my network password, I click next and after a while of tring to connect it comes up with the error message:-

 

'We couldn't connect to your wireless router. You may have mistyped your password , or your wireless router may need to be reset.'

 

I've turned the router on and off many times, and checked my password which I know is correct.

 

A yellow box error message then tells me I have limited or no connectivity.

 

I think it's a setting in my laptop, but I can't figure out where.

 

If anyone thinks they no the solution to this, please, please let me know.

 

 

Please use plain text.
Freakishly Helpful
Paul_McD
Posts: 1,604
Registered: ‎18-03-2010

Re: Laptop keeps saying limited or no connectivity

Hi danny_boy,

 

 

is this with a wired or wireless connection to the router?

 

If you attempt to connect with a wired connection to the router it should give you an IP address. If it does then it indicates the wireless settings on the pc may be to blame.

 

I would try deleting the wireless settings for your current router and then try to re-create the settings again and see if it gives the same error.

 

Regards,

Paul McD

Help & Support Forum Team

Cheers,

Paul McDonough
Online Technical Specialist @Virginmedia
Personal tweets @guitaraholic
Please use plain text.
The Sorcerer’s Apprentice
jb-ab
Posts: 17
Registered: ‎09-03-2010

Re: Laptop keeps saying limited or no connectivity

Check your internet settings on the laptop are set for auto detect IP & DNS otherwise it cant find Virgin.

Also you could forget the disk from virgin and just look for the network through connect to network find your signal and click connect put in your password & Robert is your mothers brother!

Please use plain text.
Specialist
Paddy_B
Posts: 226
Registered: ‎28-04-2010

Re: Laptop keeps saying limited or no connectivity

Hi danny_boy,

 

I would advise to remove the VM wireless adapter from the PC and check if you are able to connect solely with windows wireless manager.

 

Regards,

Patrick B

Help & Support Forum Team

Regards,
Paddy B
Help & Support Forum Team
If someone's helped you out say thanks by clicking on the Kudos Star. If someone's solved your problem, why not mark their message as a Helpful Answer? You can also help other users find useful posts by Tagging them with keywords. Got a problem? Check for faults online with our new service status and fault checker
If you are new to the forum, please remember to search the forum before posting your question. Please don't send private messages directly to the forum team unless they ask you to, post your issue to the forum first.

Please use plain text.
One to Watch
pepsimax
Posts: 10
Registered: ‎05-05-2010

Re: Laptop keeps saying limited or no connectivity

The above post worked for me.

Please use plain text.
Fresh as a Daisy
danny_boy
Posts: 3
Registered: ‎01-05-2010

Re: Laptop keeps saying limited or no connectivity

Thanks for all the responses.

 

I've tried all the solutions you've given, and still it doesn't work.

 

I've kept the IP settings to find automatically, but nothing.

I've removed the virgin wireless manager, and tried to connect through the windows wireless connect, but it says it cannot connect.

 

Is it worth manually setting the IP address and DNS?

For what it's worth, I've connected an ethernet cable from the router to the laptop, and that works fine, it's just the wireless connection that I'm having these issues with.

 

Is there anything else I can try?

 

 

Please use plain text.
Fix-a-Lot
Sololobo
Posts: 2,225
Registered: ‎09-09-2009

Re: Laptop keeps saying limited or no connectivity

Try this:-

 

Go to START > Settings > Control Panel > Network and Sharing Center > Manage Wireless Networks.

 

If your network is shown then remove it.

 

Close all windows and reconnect to your network.

--------------------
I used to answer questions, but now I question instead. Guess why.
I'm not paranoid, they are watching.
Kudos: Users giveth and VM taketh away.
Please use plain text.
Brainbox
rightclickfix
Posts: 90
Registered: ‎21-04-2010

Re: Laptop keeps saying limited or no connectivity

If you've got another laptop, try that on the router wirelessly to eliminate router or laptop to blame. If it works on a cable this means the router is getting a wan IP & is dishing out IP's via DHCP which leads me to think its a security issue maybe?

try logging into the router and turning the w/l security off. it may be that your laptops w/l drivers need updating (odd for new laptop). is it a netbook? as some of these will only accept WEP encryption, especially linux based netbooks. If it works with no security then try it with WEP. If that works then you'll be fine (although it is hackable) but it usually is enough to keep others off your LAN.

 

maybe give laptop model, operating system & router details to assist...

Please use plain text.
Fresh as a Daisy
danny_boy
Posts: 3
Registered: ‎01-05-2010

Re: Laptop keeps saying limited or no connectivity

I have another laptop, that works fine with the wireless network. I use the virgin wireless manager for that laptop and I've never had any problems with it. So I don't think the router (a Netgear g router) is the problem, unless it just wont let my new laptop connect with it.

 

My new laptop which is a HP G70 with windows xp, just cannot connect wirelessly, and it's now getting very annoying!!!

 

As I said, it works when connected with an ethernet cable.

 

I've tried with and without the virgin wireless manager, and both end up with the same problem.

I've tried manually setting the IP address, but I don't know the DNS server address.

When I click on repair connection, after trying to repair, it comes up with the following msg:-

Windows cannot finish repairing the problem as it cannot renew your IP address. For assistance contact the person who manages your network.

 

Please, please, someone help!!!!!!!

 

 

Please use plain text.
Fix-a-Lot
Sololobo
Posts: 2,225
Registered: ‎09-09-2009

Re: Laptop keeps saying limited or no connectivity

Try this.

 

Open Services...


Start > Run > Type: services.msc > Click OK

 
Scroll down to and double click DNS Client: Set to Automatic under Startup Type: Click the Apply button: Click the Start button: when it starts click OK

 

Do the same for DHCP Client.


Do the same for Remote Procedure Call (RPC).

 

When done, close Services.

--------------------
I used to answer questions, but now I question instead. Guess why.
I'm not paranoid, they are watching.
Kudos: Users giveth and VM taketh away.
Please use plain text.