on 01-05-2010 17:31
Hi, can anyone please help me?
I'm trying to add my new laptop to my wireless network with the virgin wireless manager from the CD.
However when I get to the stage of choosing my wireless network and entering my network password, I click next and after a while of tring to connect it comes up with the error message:-
'We couldn't connect to your wireless router. You may have mistyped your password , or your wireless router may need to be reset.'
I've turned the router on and off many times, and checked my password which I know is correct.
A yellow box error message then tells me I have limited or no connectivity.
I think it's a setting in my laptop, but I can't figure out where.
If anyone thinks they no the solution to this, please, please let me know.
on 02-05-2010 13:09
is this with a wired or wireless connection to the router?
If you attempt to connect with a wired connection to the router it should give you an IP address. If it does then it indicates the wireless settings on the pc may be to blame.
I would try deleting the wireless settings for your current router and then try to re-create the settings again and see if it gives the same error.
Help & Support Forum Team
on 04-05-2010 20:49
Check your internet settings on the laptop are set for auto detect IP & DNS otherwise it cant find Virgin.
Also you could forget the disk from virgin and just look for the network through connect to network find your signal and click connect put in your password & Robert is your mothers brother!
on 04-05-2010 21:14
I would advise to remove the VM wireless adapter from the PC and check if you are able to connect solely with windows wireless manager.
Help & Support Forum Team
on 05-05-2010 22:42
Thanks for all the responses.
I've tried all the solutions you've given, and still it doesn't work.
I've kept the IP settings to find automatically, but nothing.
I've removed the virgin wireless manager, and tried to connect through the windows wireless connect, but it says it cannot connect.
Is it worth manually setting the IP address and DNS?
For what it's worth, I've connected an ethernet cable from the router to the laptop, and that works fine, it's just the wireless connection that I'm having these issues with.
Is there anything else I can try?
on 05-05-2010 23:19
Go to START > Settings > Control Panel > Network and Sharing Center > Manage Wireless Networks.
If your network is shown then remove it.
Close all windows and reconnect to your network.
on 06-05-2010 09:30
If you've got another laptop, try that on the router wirelessly to eliminate router or laptop to blame. If it works on a cable this means the router is getting a wan IP & is dishing out IP's via DHCP which leads me to think its a security issue maybe?
try logging into the router and turning the w/l security off. it may be that your laptops w/l drivers need updating (odd for new laptop). is it a netbook? as some of these will only accept WEP encryption, especially linux based netbooks. If it works with no security then try it with WEP. If that works then you'll be fine (although it is hackable) but it usually is enough to keep others off your LAN.
maybe give laptop model, operating system & router details to assist...
on 12-05-2010 20:54
I have another laptop, that works fine with the wireless network. I use the virgin wireless manager for that laptop and I've never had any problems with it. So I don't think the router (a Netgear g router) is the problem, unless it just wont let my new laptop connect with it.
My new laptop which is a HP G70 with windows xp, just cannot connect wirelessly, and it's now getting very annoying!!!
As I said, it works when connected with an ethernet cable.
I've tried with and without the virgin wireless manager, and both end up with the same problem.
I've tried manually setting the IP address, but I don't know the DNS server address.
When I click on repair connection, after trying to repair, it comes up with the following msg:-
Windows cannot finish repairing the problem as it cannot renew your IP address. For assistance contact the person who manages your network.
Please, please, someone help!!!!!!!
on 12-05-2010 23:39
Start > Run > Type: services.msc > Click OK
Scroll down to and double click DNS Client: Set to Automatic under Startup Type: Click the Apply button: Click the Start button: when it starts click OK
Do the same for DHCP Client.
Do the same for Remote Procedure Call (RPC).
When done, close Services.