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Making Waves
Ben_alcock1
Posts: 4
Registered: ‎20-04-2012

Known Broadband Problems in my area

Please could you take a look at the broadband connectivity in my area. Fault Reference: F001959848
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Good to Know
ceptic
Posts: 188
Registered: ‎26-03-2012

Re: Known Broadband Problems in my area

The card went offline and a soft reset of the card restored service.


bmly-cmts-08.network.virginmedia.net : LinkDown on Interface: Modular-Cable7/0/0:13 Reason: down enterprise

its a priority 1 and there working on it im not aloud to present any more information other than that.
if i help, please give kudos
it takes 2 second to click the star on the right
I work for Virgin - but all opinions posted here are my own

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Making Waves
Ben_alcock1
Posts: 4
Registered: ‎20-04-2012

Re: Known Broadband Problems in my area

Thank you very much
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Good to Know
ceptic
Posts: 188
Registered: ‎26-03-2012

Re: Known Broadband Problems in my area

no problem :smileyhappy:
if i help, please give kudos
it takes 2 second to click the star on the right
I work for Virgin - but all opinions posted here are my own

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Making Waves
Ben_alcock1
Posts: 4
Registered: ‎20-04-2012

Re: Known Broadband Problems in my area

The Internet on the tv is working fine. Could there be an issue with my router?
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Making Waves
Ben_alcock1
Posts: 4
Registered: ‎20-04-2012

Re: Known Broadband Problems in my area

Also a friend who lives close has no problem with their virgin media broadband
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Trust Me, I’m a Doctor
Benjamin_T
Posts: 3,545
Registered: ‎23-11-2011

Re: Known Broadband Problems in my area

Hi Ben_alcock,

 

I have sent you a Private Message. We'll be happy to progress things for you once we have received your reply.

I work for Virgin Media but my opinions are my Own
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Fresh as a Daisy
paulbakstad
Posts: 3
Registered: ‎30-12-2011

Re: Known Broadband Problems in my area

Hi,

 

My broadband keeps dropping off or is very slow and has been for the last 4 days. I can't even download an issues of the times ipad edition. I've rebooted the router etc numerous occasions and have several wired and wireless devices. I think its a wide area problem not the LAN. Could you look into it please. Postcode W4. Happy to provide account number. There is a 30 min+ wait for phone support.

 

Thanks Paul

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The Troubleshooter
Jason_G
Posts: 2,801
Registered: ‎23-11-2011

Re: Known Broadband Problems in my area

Hi paulbakstad,

 

I've run various checks on your modem and the network in your area but am unable to see anything that looks out of place. Is it possible to connect just one of your computers directly to the modem, with the wireless switched off please? If you are using a superhub then can you try putting this into Modem Mode? Do you still have the same connection problems when this has been done?

 

If not, the wireless settings are likely to be the cause. If you do continue to have the same issues though, that would suggest a fault that I am currently unable to detect and I would ask if you could post a traceroute and ping test to both bbc.co.uk and to The Times website please?

Kind Regards,


Jason G.
Help & Support Forum Team

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