on 23-02-2012 18:31
I has a quick read through the threads and believe that my issue is slightly unique or nothing that I found worked for me. So aplogies if this has been dealt with before, but here is my problem:
I just had a superhubg with 50 megs of fibre speed installed today and PCs work fine on the wireless network. I also would like to connect two iphones (Iphone 4 with iOS 5) to the hub though and whenever I select the network they ask me for a username AND a password. I have never been asked by a Wi Fi for a username. I know this would be WPA enterprise, but that setting is not turned on. I also have "tried" to log into another virgin network in my house and it just asks for a password, so I am assuming the problem does not lie with the phone but with my router settings. Here they come:
Channel: have tried "9" and "auto" / Current setting "9"
802.11 mode: have tried 54, 145, 300 / Current setting "up to 145"
802.11N Band: have only tried 2.4 Ghz (as I heard the iphone can't do 5)
Is set on WPA Auto, but have seen no change with WPA-PSK (AES) or (when on 54 mps) WPA-PSK (TKIP).
I am a bit at a loss. I believe the network is suggesting to the iphone that it is in WPA/WPA2 Enterprise mode, but it is not and has never been. As both iphones show the same problem and the other virgin network is just asking for a password, I really think it is in these settings where I have to find the solution...
It would be fantastic if anyone could help...
on 23-02-2012 21:16
you still need a password/passphrase for WPA Auto - i would suggest that is what the the devices are asking for - the super hub comes with wifi security enabled with a ssid and password in there - so i think you need to log in and check what it is - it should be visable in the security settings
you can change them to something easier to remember if you want
on 23-02-2012 21:26
Just to clarify: I am not puzzled that I am being asked for a password. That is normal when joining a protected network. But the phone is asking for a USERNAME and PASSWORD. The password I know. But when the network has an SSID, you usually just need a password to join. I obviously tried putting the SSID as the username, but that does not work.
So once again: I have the problem because (and this is the first time I have ever seen this), the network is asking my phone(s) (and not the PCs) for a USERNAME as well... As I said: other virgin routers only ask for a password on the same phone...
on 23-02-2012 21:32
And just to add that piece of info as well:
I have tried user / password combos involving the SSID, the network passphrase and the virgin email account details. Nothing worked. I am certain the problem lies therein that the network is asking me to supply a username and a password to begin with and not just a password as any other network does.
23-02-2012 21:44 - edited 23-02-2012 21:46
sorry i misunderstood - and have to add i have no idea - i can only add a couple of things
1 - my daughter uses an iphone 4 with the super hub - it sets up as you would expect as far as i know - it must have because had she had a problem it would have been me who had to solve it
2 - a quick search on google suggests turning securiry off on the router - connecting with the iphone - then setting security again - that makes little sense but is said to have worked
on 29-02-2012 13:05
When you go into the wireless settings on your iPhone, can you see your network listed? If you can, what happens when you click to connect? Checking on one of a colleagues iPhone, it should ask you for a password. Can you let us know what exactly it says on your phone, or even better, upload screenshots?
on 22-05-2012 16:27