Help please.R36 fimware has killed the wireless on my superhub

[daviewilson65]

R30 was working perfect for me from out of the box until now.

I was upgraded to R36 overnight/today and now I cant connect any wireless deviceto the superhub.

Ipods, mobile phones, notebooks, printers, none of these devices which all connected to the superhub perfectly last night, can now connect wirelessly.

I work in IT and have a degree in computer networking so  I have tested everything I can think of today, including hard reset but all to no avail, the problem still remains

Can you please advise how this issue will be resolved.

[TheLatman]

Hi,

I was having major problems, one minute is be connected then after a while the hub seemed to go to sleep and wouldn't let any device connect wirelessly until I rebooted it.  If this sounds familiar, I so far have solved it by increasing the dhcp lease time from 10 minutes to its maximum which is now 1 week.  Give it a ty and see if it works, sorwe'd it for me.

Lat

[daviewilson65]

That was a setting I overlooked, just changed it as you suggested and hey presto all devices are connecting as they should, heres hoping it continues this way.

thanks very much for your help Lat

[daviewilson65]

Sadly lats fix above only worked for a short time

This superhubs wireless is up and down like a yoyo

Intermittenly (most of the time) I cant connect any wireless device to the superhub.

Ipods, mobile phones, notebooks, printers, none of these devices which all connected to the superhub perfectly pre the R36 upgrade now connect wirelessly on the odd occasion.


Can you please advise how this issue will be resolved.

[GauBan]

OK so you did a pin hole hardreset of your SuperHub? Did you originally have any difference to the default settings??

Are there loads of wireless AP/routers in your area? Running a Wi-Fi analyzer will show you what is running on the same channel as you. Look for a clear or a channel with the weakest and least routers and try setting the SuperHub to that.

What speed you running the wireless on?

Oh and which security are you running?

[daviewilson65]

Yes Hard reset done, I had no changes to default settings

There is not any congestion in my area,

Running at default speed

Running with firewall on and wpa 2 security.

The point of my issue is that I self installed my superhub and it worked perfectly while on R30.

I awake one morning to find my firmware has been updated overnight and nothing now works as it should yet I have changed nothing.

I am now working wirelessly using my own router running dd-wrt.com software, with the superhub on modem mode as it is now useless for wireless.

I may have resolved my issues for the moment but it does not alter the fact that the R36 firmware update broke my superhub which had worked flawlessly for months previously.

I want to use my superhub on its own but now cannot, I would like virgin to respond with how they are going to resolve my issue.

[stephen4x]

They haven't responded to the countless other threads/comments on the exact same issue. Infact, they are yet to even officially admit to the problem existing AFAIK.  Running modem mode etc myself as many now are, frustrating, yes.  Hope you get a suitable response but i won't hold my breath.

[Jen_A]

Hi daviewilson65,

I have ordered a replacement hub for you which should arrive within 3 - 5 days. Please give us a call to activate it when you receive it. 

Telephone Virgin Media on 151 (from a Virgin landline) or 0845 454 1111 (from any other phone).

We have had reports of the R36 firmware causing wireless connections to drop and these connections being restored only by rebooting the hub. 

But the inability to connect any wireless device at all is something else, hopefully the new Hub should sort this out for you.