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Making Waves
iain43
Posts: 6
Registered: ‎01-02-2011

Help! I've lost my wireless connection!

I got  the superhub installed last thursday so that I could  connect my laptop to wireless broadband..Everything worked fine for 3 days but suddenly the wireless connection was lost and i j ust can't seem to get it back again no matter what I try.I didn't change the settings or anything. I can still get a connection  through the ethernet cable to my desktop computer no problem...My laptop runs windows xp and has a belkin wireless adaptor installed.Anyone have any tips on what I could try to get my wireless connection back again?

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Fresh as a Daisy
GarA
Posts: 1
Registered: ‎01-02-2011

Re: Help! I've lost my wireless connection!

I'm having the same issues. It was fine last night, though very slow, but this morning I have no wireless on my laptop and on my desktop I'm getting download speeds of between 4.1 and 7.8kB/sec

 

Perhaps it's a Virgin issue rather than your equipment?

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Fresh as a Daisy
marco83
Posts: 2
Registered: ‎01-02-2011

Re: Help! I've lost my wireless connection!

ive been having connection problems for weeks now

 

just posted a new topic so hopefully i'll get some reply soon.

 

the support line is useless, answering questions from a list is not a display of technical knowledge.

would love to speak to a technician about the issue

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Making Waves
iain43
Posts: 6
Registered: ‎01-02-2011

Re: Help! I've lost my wireless connection!

I'll probably have to phone up the helpline again but the l ast time I did I found it so hard to follow the guy and I felt really stupid asking him over and over again what he meant .Also it costs a lot of money to phone them I think.

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Making Waves
iain43
Posts: 6
Registered: ‎01-02-2011

Re: Help! I've lost my wireless connection!

I'm getting slow speeds on my  ethernet connection too.The orange light beside the hub ethernet port is on instead of the green light which apparantely indicates a 10MB connection when it should be 50MB.Maybe there are local issues affecting everyone,or maybe I have the wrong internet settings.

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Making Waves
iain43
Posts: 6
Registered: ‎01-02-2011

Re: Help! I've lost my wireless connection!

Nobody that can help at all ? :smileysad:

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Making Waves
iain43
Posts: 6
Registered: ‎01-02-2011

Re: Help! I've lost my wireless connection!

oh well justhave to phone the helpline again!

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Making Waves
iain43
Posts: 6
Registered: ‎01-02-2011

Re: Help! I've lost my wireless connection!

Miracles do happen! I changed my super hub back to factory default settings ,set up a new wireless connection to my laptop  and got my connection back! Don't even ask m e how I did it as I'm not quite sure m yself! Just hoping I don't lose it again any time soon!

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Expert Opinionator
Paul_M
Posts: 2,218
Registered: ‎18-03-2010

Re: Help! I've lost my wireless connection!

HI iain43,

If you have any more issues please let us know and we will do our best to resovle them for you.

Thanks

Paul
Help & Support Forum Team


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