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Fresh as a Daisy
mykalverde
Posts: 2
Registered: ‎25-08-2012

Free Wireless N Adapter...?

Hi guys im new to the forums so just saying Hi :smileyhappy:

 

I recently got the 60mb broadband package installed with the superhub and unfortunately my laptop broke and it no longer has wireless capabilities. Another family member told me that they rang Virgin Media and got a N Adapter free of charge so that he could enable a laptop which only had g to work smoothly. Now i rang Virgin Customer services and the lad i spoke to was extremely unhelpful and just denied any knowledge of the wireless adapters and said i should buy a third party one from Comet or Currys.

 

So i was just wondering if i could get an adapter sent out free of charge to enable me to make the most of the brilliant broadband package i currently have?

 

Thanks

 

MykalVerde

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Brainbox
Mark_Hig
Posts: 146
Registered: ‎05-12-2011

Re: Free Wireless N Adapter...?

Hi mykalverde,

 

I have just ordered one for you so in the post so should get it early next week.

Kind Regards,

Mark Hig

Help & Support Forum Team




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Fresh as a Daisy
mykalverde
Posts: 2
Registered: ‎25-08-2012

Re: Free Wireless N Adapter...?

Thanks so much Mark, will it be free of charge btw?

 

Thanks once again

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Mythical
jb66
Posts: 6,584
Registered: ‎08-03-2010

Re: Free Wireless N Adapter...?

does 60 get an adaptor free?
No longer registered
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One to Watch
msurty
Posts: 8
Registered: ‎23-07-2011

Re: Free Wireless N Adapter...?

Hello Mark

 

I am also on 60mb bradband and have a pc upstairs that currently does not have wireless capability, could one be ordered for me too please as I have usb so this would mean i do not have to run a large network cable from downstairs to upstairs.

 

Thanks in advance

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Superuser
Swt4ajp
Posts: 11,479
Registered: ‎20-06-2010

Re: Free Wireless N Adapter...?


jb66 wrote:
does 60 get an adaptor free?

only new customers on 60mb get it free :smileysad: shame i cant get one free lol

_______________________________________________________
Swt4ajp
Virgin Media Superuser

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One to Watch
msurty
Posts: 8
Registered: ‎23-07-2011

Re: Free Wireless N Adapter...?

p.s i got  60mb about 2-3 months ago but was not advised or did not recieve a usb adaptor

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Forum Team
Jen_A
Posts: 6,826
Registered: ‎23-11-2011

Re: Free Wireless N Adapter...?

Hi msurty,

 

We have had this topic clarified. 

 

The free wireless dongle is only ever provided for 100mb customers. 

 

For all other broadband tiers, the dongle is chargeable.

 

My apologies if our previous actions have led you to believe otherwise.We have made sure that all of the forum Help & Support team is aware of this for any future instances. 


Jen_A
Help & Support Forum Team

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One to Watch
msurty
Posts: 8
Registered: ‎23-07-2011

Re: Free Wireless N Adapter...?

Hello again

 

I was on 50mb package (100mb after rollout) until 2 months ago when i moved to your new collections package..does this make a difference as i was on the 50MB package for over 2 years and never got a free adaptor. This can be verified by checking my account 

 

Mohammed

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Trust Me, I’m a Doctor
Benjamin_T
Posts: 3,545
Registered: ‎23-11-2011

Re: Free Wireless N Adapter...?

Hi msurty,

 

As advised by Jen_A only 100mb Customers are entitled to a free Wireless dongle.

 

If you were on a 50mb package then speed doubled to 100mb you are paying for a 50mbh service so are not entitled to a free dongle.

I work for Virgin Media but my opinions are my Own
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