on 01-11-2009 11:40
I have a problem with my Virgin Media supplied D-Link DIR 615.
Previous routers i've owned have always been switched on and very rarely turned off even if i'm out the house. The DIR615 is the same and is on 24-7.
The problem i have is that when i turn my computer, laptop, or xbox 360 on, about 9 times out of 10 they do not automatically connect to my router. even though all the lights are on on the router, indicating everything is working as it should be, i am unable to connect to it.
the only way i can get the pc/laptop/xbox to connect is to reboot the router (the modem doesn't get touched/rebooted)
i have had a replacement DIR615 sent out to me but this one does the exact same thing.
There's nothing in the settings of the router that i can see which might fix the issue, so i reckon it's probably something that firmware will need to fix, but the revision i have isn't even listed on the d-link website, and it's useless talking to VM themselves as their "technical support" department are absolutely useless and have told me in the past it was a problem with my modem(??!!!?!?!) and then a problem with the "cabinet outside my house"...........
does anyone know what the problem is, or how to fix it or where i can get a revised firmware for the 615, i don't even mind using a beta firmware if it's available???
on 02-11-2009 10:25
I haven't seen that kind of problem. I get a poor connection, but it always connects.
I have looked into firmware, but there is no new revision, and it appears the one Virgin are handing out may be for OEM sale only. D-Link do not provide any on-line support for it, they don't even acknowledge the harware revision exists....
Its just cheap rubbish. Search around the net and you will find a lot of unhappy customers....
on 02-11-2009 18:32
on 03-11-2009 00:39
joe - yes i've got hardware revision d2 also.
it's an absolute pain in the **bleep**. can't get any technical support on it from virgin because they're not exactly technical support - if it ain't on their script, they've not got a clue.
I also spoke to a guy called Steven in the UK technical support (he's apparently one of the only one's that works in the retentions area as a last line of defence for customers cancelling, and even he didn't know what the problem was.
this simply has to be a firmware issue, there's nothing else that can cause it - this is a forum run by virgin media, so they're obviously watching the threads and moderating them - so can someone please pay attention to this and look into the issue. if you need any additional information i'll be glad to provide it.
my old buffalo router worked flawlessly until it gave up the ghost after 2 years, so why 2 brand new dlink routers can give me so much grief is beyond me.
on 04-11-2009 18:33
Think I might have to bite the bullet and also buy my own router
It's going to be a total waste of time calling customer services!
Not happy at all....
on 05-11-2009 01:17
Hey dunno if y'all solved it or not but well i am/was having the same problems but flashed it with the DIR615_v4.11_B02.bin firmware strr8 from dlink and my ps3 connects str8 away and doesn't randomly disconnect and laptops. No brick and well goodluck but
**I provide no guarantee, flash at ure own risk, worked for me dont see why yours wont ***
By the i have switched from AOL and on virigins unlimited plan I download 24.7 but my speeds have suddenly dropped to nearly halting I have ruled out the router as i download straight from cable modem. dO you guys cap dudes for downloading or wa
on 05-11-2009 14:03
cheers ihussler. I did actually try this on tuesday night and the update of the firmware went well, and didn't brick it, however i then started to have problems with the internet connection dying too, so i thought this was a knock on effect of me updating the firmware.
i went and bought a belkin router from comet on tuesday night (was the only place open) and got home to find that there was actually a problem with my virgin media broadband.
I've not bothered to put my dlink router back in place yet simply because the belkin is setup now and working, but if this ever dies i'll stick my dlink one back on and see how it goes.
might be worth a shout joe - did you get my pm by the way