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Resolved! House move VM account transfer gone wrong?

I write on behalf of my elderly mother-in-law (who is the VM customer, with a contract running until October 2024), who recently moved home. We logged the move with VM, got the installation at the new property booked, and all was installed as planned...

jogoVM by • Joining in
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  • 3 replies
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Can’t find hard drive

Been having issues with failed recordings, not being able to respond etc. for some time now. Factory reset of main TV box this morning and getting CS6000 can’t find hard drive message. Have followed all previous advice on here. Hopefully one of the V...

caza1471 by • Joining in
  • 89 Views
  • 2 replies
  • 0 kudos

Renaming WiFi Pods not working

I have been attempting to rename one of my two WiFi Pods as it has somehow picked up the name "Lounge Pod (2) (2)" when it should only be "Lounge", being the only one at that location. If I select in Devices/Network in the VM Connect iOS app, (versio...

Almedia by • Dialled in
  • 47 Views
  • 1 replies
  • 0 kudos

T3 timeouts and other fun

Hi there,noticed over the past few weeks that i'm getting random bursts of T3 timeouts,also yesterday in the morning, I lost a whole upstream channel - rebooting restored this, however it still isn't a good sign.I've checked both the online fault che...

Email not working since 15/04/24

Seems that there a lot of problems being reported since yesterday, 15/04/24, mainly concerned with the SMTP server for outgoing mail. For me, I get: 16/04/24, 23:04:47: SEND - sending mail message(s) - 1 message(s) in queue16/04/24, 23:04:47: SEND - ...

al67 by • Superfast
  • 1981 Views
  • 27 replies
  • 0 kudos

memorable word on keypad

Hi,I just called the support hotline and it asked me to enter the memorable word's character by the phone keypad.Does it mean 2 = ABC, 8 = TUV etc?? I tried several times but could not match it at all. 

jchclive by • Just joined
  • 11 Views
  • 0 replies
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No subtitles on TOTP!

Hello y'allI am having the same recurring issue every week with old Top of the Pops episodes on BBC 4. The subtitles will NOT activate. I've tried everything and they will just not come on. Why is this?! I do not have this problem with any other prog...

Trouble logging in to Hub 4 / Macbook Air connection

HiWe're having two related issues which I think need posting together. I'd be grateful for any help please.1. We're having issues with a new Macbook Air having an extremely slow connection when connected to our Virgin broadband. It has an excellent c...

db101 by • Tuning in
  • 797 Views
  • 15 replies
  • 0 kudos
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