Virgin Media Community

Early termination Fee - new contract less than 14 days

Hello really disappointed with Virgin Media. I called up today to cancel my new contract made on the 11th April as I’d found a much cheaper deal elsewhere. I was told however if I cancelled my new contract my account would straight away revert to th...

No netflix activation, support not able to help

HiStarted a new contract about 4 weeks ago and have never received a netflix activation email. There is no netflix section in my member area on the virgin media portal. I contacted support via WhatsApp and they raised a ticket and told me to wait 3 d...

No Calling Line Identification

My phones aren't showing any CLIs since being moved to digital.Can this be checked please.Thanks

Cancelled service not cancelled on my bill

Dear Virgin TeamOn 22 March I used your web-based Virtual Assistant on Whatsapp to cancel the Kids Pick add-on ("I have now removed the kids TV package ...") but when my bill arrived today I see it's still there.Can you investigate and confirm it's b...

TNT Sports incorrect charge

HI, I signed up for TNT sports directly within the stream box a couple of days ago. The price was advertised at £5 per month and structured as below £18 TNT sports - £13 Discount £5 Total per month when I looked at my virgin media - I actually discov...

Resolved! Moving Router

Hi there, I'm a new poster so apologies if this is the wrong forum for this enquiry.I'm looking to have my router moved from an upstairs bedroom to downstairs and was wondering how to go about this?Thanks in advance for any help that can be provided

Handset contract / volt / O2 mess

Hoping someone can help me out with finding out the outstanding balance of my Virgin handset. I'm unable to contact anyone at Virgin, the system has clearly been designed to make it almost impossible to confirm details. I haven't received a bill for ...

Hub 5

HiI have 1Gb package and still don’t have a hub 5.How do I get one please?TIA

Treadmill causing interference.

Hoping for some help. We work from home and have connected the upstairs office to the router (Hub 5) via a Virgin Media supplied booster. I can't run a ethernet across the house the booster has been a good solution. All been fine till I got a treadmi...

Webmail - forbidden - AppPassword Reset

I, as do many others in this forum regularly suffer from the webmail lockout issue which also prevents the sending of email via POP3 clients suck as Outlook. As other posts highlight, to resolve this issue you have to reset your app password and also...