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The Community is an active and collaborative place to learn more about events and ask questions to fellow fans! Check out our most popular conversations happening right now!

Community Activity

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New Contract cancelled by Virgin Media

Hi has anyone had their new contract cancelled only to be offered a more expensive one?In February I was offered a new contract 2 months before current one expired, so I renewed it and signed the agreement as it was a good deal.Then recently I receiv...

SCJC57 by • Tuning in
  • 32 Views
  • 1 replies
  • 0 kudos

Error code 36 Disney plus. VM Stream

Please help.Disney+ error code 36I'm getting error code 36. We cannot play this video.The error only happens when I try to play something from the Disney+ suggestion bar on the home page.When I try to play something from within the app directly every...

daznflo by • On our wavelength
  • 909 Views
  • 7 replies
  • 0 kudos

Which! Virgin worse customer service!!!

Time to pull your finger out - still waiting for pod issues to be resolved - was expecting a call as faults in my area?? https://www.which.co.uk/news/article/virgin-media-named-worst-major-broadband-provider-for-customer-service-aQwVk5g0Tdc4

TF1909 by • Dialled in
  • 95 Views
  • 3 replies
  • 0 kudos

On-going Complaint - IP different location

Early February, I noticed after trying to log into a few online accounts and TV services was showing an incorrect location.  After wasting my time, spending all day, speaking to Virgin Media customer services & technical support I was unable to get t...

Lette by • Tuning in
  • 1833 Views
  • 35 replies
  • 2 kudos

Contract renewal shambles - Round 2

Two weeks ago I had difficulty in renewing my VM contract. (Nothing unusual there, judging by this forum)! Fortunately the problems were pretty much resolved by Community Support.I then ordered an upgrade - activating Volt and taking up an O2 sim-onl...

Eric001 by • Joining in
  • 18 Views
  • 0 replies
  • 0 kudos

Virgin TV Go not playing recordings

I am getting upset and fed up that all of a sudden some of my recordings will not play on either my iPad or iPhone! They are all on the same network and it had been working fine but for a few hiccups. This though has greatly impacted me. I’m a disabl...

Giova47 by • On our wavelength
  • 886 Views
  • 18 replies
  • 0 kudos

Need to get access to old blue yonder email id

Hi I'm trying to help a friend/colleague.She was originally with blue yonder and is still with virgin media as ISP.  Until about 2 years ago she used her blue yonder email account.  She then set up a gmail account and stopped using the blue yonder id...

oldmike by • Just joined
  • 31 Views
  • 1 replies
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Latest from our Blog

Annual price change from April 2024

Each year we adjust the monthly subscription prices our customers pay for Virgin Media broadband, TV and home phone, so we can continue to invest in our network and services.   What this means for you...

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Accessibility and Vulnerability Policy

Together with the introduction of a framework to embed accessible and inclusive design practices, we are working hard to make our website, content, and digital experiences accessible to as many people...

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