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The Sorcerer’s Apprentice
thrombanks
Posts: 29
Registered: ‎28-07-2010

Error 550 on FTP permissions problem

[ Edited ]
Hi,
 

I tried this evening to change a page on my NTL website and get this permissions problem.

 

This is what I get in CuteFTP " Unable to transfer. This is most likely due to insufficient permissions. Verify both the destination path and permissions, then try again. If the problem persists, contact your system administrator or hosting provider."

 

How do I regain control over my pages?  

 

Thanks in anticipation.

 

Regards Stuart

homepage.ntlworld.com/millars/

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The Sorcerer’s Apprentice
thrombanks
Posts: 29
Registered: ‎28-07-2010

Re: Error 550 on FTP permissions problem

Bump 

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Captain Clued-Up
Mike_J
Posts: 1,281
Registered: ‎12-01-2011

Re: Error 550 on FTP permissions problem

Hi thrombanks,

 

We would need to login and test the website. We are not able to do this via the forums due to data protection. Can you please call in on 0845 454 1111 or 151 from a VM landline.

Regards,

Mike Jones

Help & Support Forum Team

  _____  



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The Sorcerer’s Apprentice
thrombanks
Posts: 29
Registered: ‎28-07-2010

Re: Error 550 on FTP permissions problem

Thanks for your reply Mike.

 

I called 151 and went through the question interogation (non of which applied to my problem) and was then told all the help desk team were busy and I would have to wait 10mins.  

 

Not happy to do that so, unless you have any other suggestions, I'll be investigating moving my site elsewhere.

 

 

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The Sorcerer’s Apprentice
thrombanks
Posts: 29
Registered: ‎28-07-2010

Re: Error 550 on FTP permissions problem

[ Edited ]

Tried the help desk again fisrt thing this morning and even though I was told there would be a 10 minute delay again the call was answered withing 15 seconds.  I guess the 10 minute delay acts as a filter:smileysad:

 

I told the person about my 550 error message and after him going away 2 or 3 times, leaving me on hold, he finally came back to say there was an issue with webspace access and it could take up to 5 days to sort out and I would be contacted by an engineer.  

 

I'm just glad I don't have any of my important websites hosted on VM.  

 

Not very impressed :smileysad:

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Specialist
MarkC
Posts: 365
Registered: ‎16-06-2010

Re: Error 550 on FTP permissions problem

Hi thrombanks

 

Sorry you feel dissatisfied by the way your fault is being handled, but due to DPA legislation we cannot confirm your identity over the community forums.  A member of the team will be in touch to investigate your fault further,

Regards,
Mark Crilly
Help & Support Forum Team


If someone's helped you out say thanks by clicking on the Kudos Star. If someone's solved your problem, why not mark their message as a Helpful Answer? You can also help other users find useful posts by Tagging them with keywords. Got a problem? Check for faults online with our new service status and fault checker

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The Sorcerer’s Apprentice
thrombanks
Posts: 29
Registered: ‎28-07-2010

Re: Error 550 on FTP permissions problem

Just to close this thread, I can confirm that my access to my website now seems to be restored and I'm not getting any Error 550 messages now. 

 

My thanks to Ralph , with whom I had a couple of telephone conversations as I assume it was he that sorted out my problems.

 

Thanks again

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Wizard
Mike_Brad
Posts: 368
Registered: ‎26-01-2012

Re: Error 550 on FTP permissions problem

Hi thrombanks

I am glad to hear your fault with PWP is now resolved if you have any other problems we can help with just let us know.


Michael Bradley
Help & Support Forum Team


If someone's helped you out say thanks by clicking on the Kudos Star. If someone's solved your problem, why not mark their message as a Helpful Answer? You can also help other users find useful posts by Tagging them with keywords.

Got a problem? Check for faults online with our service status and fault checker.

If you are new to the forum, please remember to search the forum before posting your question. Please don't send private messages directly to the forum team unless they ask you to, post your issue to the forum first.
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