Hi slightlee
The secondary accounts are used to specify a webspace name. My main account is a blueyonder account however I do have VM webspace.
When you access my.virginmedia.com from your main account it should give you access the the webspace app and I am assuming in your case it would then show that your webspace is allocated to a virginmedia.com space.
Make sure your username is correct if the account is webspacename@virginmedia.com then the username is simply webspacename
A test you could try is pointing your web browser to ftp://ftp.webspace.virginmedia.com and then entering the username/password combination into the box that pops up. If this gives you access then double check your settings in filezilla.
Tim
________________________________________
I don't Work for Virgin, All ideas used at your own risk
To say thanks click on the Kudos star.
If a post has solved your problem, please mark as helpful answer.
