on 21-07-2012 15:06
i am a newbe to this but i have set up a secondry virgin email account and have installed filezilla.
filezilla will not connect because it has the wrong password.
its not the wrong password but what i have noticed is that if i go to my virgin media using my secondary email address i have no option under apps for webspace.
is this because only primary accounts have access to the free webspace?
21-07-2012 15:38 - edited 21-07-2012 15:41
The secondary accounts are used to specify a webspace name. My main account is a blueyonder account however I do have VM webspace.
When you access my.virginmedia.com from your main account it should give you access the the webspace app and I am assuming in your case it would then show that your webspace is allocated to a virginmedia.com space.
Make sure your username is correct if the account is firstname.lastname@example.org then the username is simply webspacename
A test you could try is pointing your web browser to ftp://ftp.webspace.virginmedia.com and then entering the username/password combination into the box that pops up. If this gives you access then double check your settings in filezilla.
on 22-07-2012 13:20