Welcome to the Virgin Media Community!

The best place to search for help and tips on how to get the most from our services.

cancel
Showing results for 
Search instead for 
Did you mean: 
707634members
3415704posts

Community Activity

Upgrade to M500

Good evening, guys.I got a call this afternoon from a lovely girl, working for Virgin Media, who offered me to upgrade my contract, based on M250 Fibre Broadband, to a brand new M500.With the upgrade I'd receive a brand new Media Hub 5, a O2 SIM card...

Andy70g by Joining in
  • 199 Views
  • 8 replies
  • 0 kudos

Spam warning on every message

Starting today 28th March 2024 every time I try to send a message from my virgin mail box I get this error, regardless of the content of the messageSending of the message failed.An error occurred while sending mail. The mail server responded: SPAM Co...

Chris-H by Joining in
  • 1 Views
  • 0 replies
  • 0 kudos

When are student deals available?

Me and my friends are going into a share house starting summer this year and I was wondering if theres an exact date where deals go live? Also are deals available for every speed? We are looking for speed on the higher end.

MeiKei by Just joined
  • 20 Views
  • 2 replies
  • 0 kudos

DNS

can anyone help with this? This happens on my two tvs upstairs. Even though we have 1 booster on the landing. Certain programmes like BBC iPlayer ITX or Netflix don’t work. Any help would be great. I have issues with my SKY too and I think it maybe t...

IMG_2225.jpeg

In a cupboard

In the process of purching a oak cabinet. Can I put my Virgin modem in the cabinet behind a door. There are two holes in the back for ventilation. The modem is in modem mode only, router is in the open.Regards John.

322967 by Tuning in
  • 1 Views
  • 1 replies
  • 0 kudos

DVR has detected a serious problem

I have the dreaded green screen. I have called 150 who refuse to send an engineer as they claim they’ve detected a problem with the box and an engineer will try and fix it remotely by 29 March!I explained that if the hard drive has failed, remote fix...

Aznerak by Tuning in
  • 83 Views
  • 1 replies
  • 0 kudos

Resolved! Closing Email Accounts

How do I close my Virgin Media (ntlworld.com) email accounts?

Anonymous by Not applicable
  • 2155 Views
  • 11 replies
  • 0 kudos

Picture blipping

Hiwhen we rewind a live program to rewatch a bit and then press play our picture blips/ freezers/keeps goingWhen Forwarding to where the program has got to the picture is okadvice please.      Thanks

monet208 by Dialled in
  • 93 Views
  • 4 replies
  • 0 kudos

Latest from our Blog

Annual price change from April 2024

Each year we adjust the monthly subscription prices our customers pay for Virgin Media broadband, TV and home phone, so we can continue to invest in our network and services.   What this means for you...

21 Comments

Accessibility and Vulnerability Policy

Together with the introduction of a framework to embed accessible and inclusive design practices, we are working hard to make our website, content, and digital experiences accessible to as many people...

1 Comments