on 26-07-2012 20:11
My account does not show my BB package, and it also doesn't allow me to see my webspace application, could someone from VM fix this? I need to create a simple webpage but can't, and I don't want to pay for third party hosting for one page if my package includes it.
28-07-2012 21:45 - edited 28-07-2012 21:45
best idea would be make sure you logging in using your primary account via - https://my.virginmedia.com/forgot-details/username and see what happens, if that doesnt work you would really need to speak to technical support and pass DPA to check over your account.
if you want free hosting you could look at something like - http://byethost.com/free-hosting
on 30-07-2012 17:28
on 16-08-2012 18:22
This ticket is now marked as resolved. Please could you recheck to see if the apps are now correctly showing on your account.
The issue was that the master account entry in the central LDap was corrupted and needed correction and updating. (Totally a VM issue - sorry).