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wont pause then freezes

when pausing live tv the pause icon appears on screen but the live programme keeps playing.the tv icon is showing its paused but its not,sometimes pressing tv guide gets me out of this fault and away from channel - but mostly it keeps me locked into the channel and i have to reboot to escape...............this happens when trying to watch recorded programmes or rewind...? the help desk thinks its my remote and sending a new one - but the same thing happens when only using the box buttons without remote!!!!!!!

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Re: wont pause then freezes

Hi steveig1,


A warm welcome to the forums Smiley Happy


I'm sorry to hear that your box isn't behaving itself when you pause it.  I can see you have an engineer appointment booked in to call out and get fixed for you.


I would be great if you could let me know how you get on afterwards.  I'm here to help if you need anything in the meantime.


I look forward to hearing from you Smiley Happy

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