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corourke62
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why am i paying for BT sport

My HD pircture on BTSp 1 and 2 HD are unwatchable. Not much better on SD.

All other stations are fine.

Occurs on both my TIVO boxes

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Superuser
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Re: why am i paying for BT sport

No problems here.

If the problem persists, get your signal levels checked.

su1718.jpgCable customer since 1993. Services: FH TV, Sky Sports & Movies (2xV6), Talk Anytime Phone, VIVID 350, Virgin PAYG Mobile

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Forum Team (Retired) BenD_H
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Re: why am i paying for BT sport

Hi Corourke62,

Thank you for posting I hope you area well, thank you for joining Smiley Happy
 
I am sorry to read that you have experienced some issues on both channels. After having a look at the connection and running some tests, it's clear to see that there are some issues that would need to be looked at and adjusted by and engineer. Your downstream power levels aren't working as they should, this is also acompanied by some signal issues on the tuners.

If you can have a little look inside your Inbox, you'll see I've sent you a Private Message. You can find this at the top right of the page, purple envelope.

Speak to you soon and welcome into the Community.
Ben


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corourke62
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Message 4 of 5
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Re: why am i paying for BT sport

This problem has returned - BT sports cracking up, unwatchable

 

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Forum Team
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Re: why am i paying for BT sport

Hi corourke62,

 

Really sorry to hear this has come back.

 

I would like to send out another engineer to find out why this issue has returned so if you click on the purple envelope at the top right of the screen you will see another message form me with appointment times.

 

Speak to you soon

 

 

Rose
Forum Team


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